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I was talking with an AML guy this morning. That’s anti-money laundering, for those unfamiliar. AML. Might as well call it MAL, as in the French word mal, as AML is bad. It’s really bad. It doesn’t work. So, why bother? Well, banks have to bother as governments have rules about who can bank and…

For years, we’ve talked about banks having a spaghetti systems structure aligned to a line of business product-centric organisation, that focuses upon the internal sales process rather than the customer. It’s true, but it’s due to the longevity of many banks. Some banks are over 500 years old and most countries have banks that are…

I’ve recently contributed to an Oracle report, providing the foreword – the report can be downloaded here – and highlights how data is changing the financial services landscape, and how banks can: thrive in the face of ravenous competition from digital banks, fintechs and tech players build an open banking infrastructure to take the lead…

I got a bit itchy during the weekend and ended up sitting and writing about bitcoin, dogecoin, crypto and more. It all started when I caused a twitter debate by posting this tweet: Highly recommended for central banks and governments pic.twitter.com/K880JWavCD — Chris Skinner (@Chris_Skinner) April 17, 2021 It caused quite a reaction with people…

This week’s main blog stories include … Amazon, Apple, Facebook, Google … Coinbase? I was reflecting, which is dangerous. I was reflecting on my antipathy towards bitcoin as, like most bankers, it appeared to be a bit of a scam with no asset behind it. Then I woke up to what the libertarians have been…

I was reflecting, which is dangerous. I was reflecting on my antipathy towards bitcoin as, like most bankers, it appeared to be a bit of a scam with no asset behind it. Then I woke up to what the libertarians have been saying to me all along: any currency is a scam. The US dollar…

OK, I’m a Victor Meldrew and have several pet hates. In particular, people who use corporate-speak … Source: Forbes In banking, there are two terms I hate: channel (and all of its derivatives like omnichannel and mulitchannel) and, more recently, embedded. Folks who regularly read the blog know that I hate anyone and any article that…

I just rang my pension fund. I realised that I’ve paid £1000’s into the fund, but hadn’t had a statement recently. I also realised I couldn’t login online, as I’d forgotten the details. Once someone picked up the phone, which took a while, they took me through the security sign-in. Name, age, address, etc. The…

Following on from why startups will fail if they compete head-to-head with a bank, I got this headline the other day saying that smaller banks have the happiest customers. The latest analysis of feedback and complaints data conducted by consumer website Fairer Finance shows that big brands such as Halifax, Nationwide, HSBC and NatWest have struggled…

WARNING: THIS IS WOKE (whatever that is) We talk a lot about diversity and LBTG+ and equality, but it’s still a long way off. In fact, I get annoyed when I see online forms with gender and title choices designed for the last century. Why is this irritating? Specifically, why is it irritating to an…