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A good example of that big bank thinking I referred to yesterday is Santander, and an incident that I fumed about the other day. I usually make payments to EU companies via my business account, which pays no fees on EU payments as per PSD2 and SEPA principles. However, I paid a Polish company £86…

I was reading about banks being average to poor at marketing, and wondered about it. Banks’ advertising generally is about either being cool or in love with you. Here are a few examples from British banks. Lloyds: we’re old but still here with a big horse Nationwide: we have no pretensions because we are a…

I was quite taken by a headline in yesterday’s news where Marcus Schenck, Deutsche Bank’s Co-Head of Corporate and Investment Banking, forecast that deposit accounts might disappear in the not too distant future. He was on a panel at Bloomberg’s European Capital Markets Forum and was asked by an audience member how he was responding to technology…

I’ve been flying around a bit and was lucky enough to find myself onstage the other day, chairing the Ant Financial Technology Forum at Money20/20 Singapore. I was honoured to accept to be the moderator of the afternoon and guess I was chosen because Alipay and Ant Financial are a 30,000 word in-depth case study…

The main blog headlines are … The lies spread by bankers about cryptocurrencies I had a chat with The Financial Times the other day, and provided lots of background as to why I don’t think cryptocurrencies are the choice of criminals. The comment that was reported was the following: Chris Skinner, a financial technology author, said…

I used to be on the Judging Panel for the Cards & Payments Awards but dropped out a few years ago as my travel schedule got too gruelling to give any time. Nevertheless, I’m always interested to see who wins and why, so here’s this year’s winners: Industry Achievement Award Anne Boden Best Achievement in…

Last year I wrote about the ten year ticking timebomb, and I thought I’d come back to it as my mind has moved on a bit. That’s why I now talk about three minutes to midnight. Midnight is when it’s too late for the bank to change their systems into an enterprise data architecture. It’s…

I know that we deal with quite complicated things in financial technologies. AI, AGI, ASI (Artificial Intelligence, Artificial General Intelligence, Artificial Super Intelligence); machine learning and deep learning; blockchain, shared ledgers and distributed ledger technologies; cryptocurrencies, virtual currencies and digital currencies; Open Banking and Open APIs; and so on and so forth. In fact, the…

Twenty-five years ago (yes, I am seriously old!) I was a consultant to insurance companies and banks talking about Business Process Re-Engineering (BPR). The thrust of my focus was to redesign the company from a customer-centric view first. The consultancy did get business but rarely achieved this objective, as no insurance company or bank wanted…

I had a chat with The Financial Times the other day, and provided lots of background as to why I don’t think cryptocurrencies are the choice of criminals. The comment that was reported was the following: Chris Skinner, a financial technology author, said it was “complete rubbish” to suggest the main use of cryptocurrencies was criminal….