During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience. Both MNOs talked about customer convenience. The convenience…
This week’s main blog headlines are … Should I buy some bitcoin now? I’m being asked this a lot as the value of bitcoin and other cryptocurrencies have increased ten-fold in the past few weeks. Good for those who have some. Bemusing for those who don’t. There are a range of factors driving the rise…
I’m being asked this a lot as the value of bitcoin and other cryptocurrencies have increased ten-fold in the past few weeks. Good for those who have some. Bemusing for those who don’t. There are a range of factors driving the rise in cryptocurrency prices, particularly the craze for Initial Coin Offering (ICOs). An ICO…
I often think we need a reality check when it comes to digital finance. Many of the pundit analysts and influencers out there believe no one needs a branch visit and that everything can be done remotely on devices. I don’t. I’ve mentioned this many times and, psychologically, customers need the reassurance that they can…
I had an interview with .BANK domain the other day. Here’s how it went … .BANK: In your book, The Future of Banking in a Globalised World, you explore the impact of regulatory change on the banking industry. With the move to less regulation in the U.S. almost guaranteed in the coming years, how should…
I recently had exposure to two industry reports that are worth bringing to your attention. The first is the Innovate Finance research into Industry Sandboxes. Commissioned by the Financial Conduct Authority (FCA), the UK regulator, the aim was to identify how Industry Sandboxes, rather than Regulatory Sandboxes, can help to create new services in finance….
Last Friday, I presented a new theme around the Semantic Bank to the The Next Web audience. I also wrote a bit about it the other day here. I thought I would expand a little more on the background to the Semantic Bank by talking in more depth about artificial intelligence, machine learning and deep learning, which…
This week’s major updates on the Finanser … What banks can learn from Wal-Mart I picked up Bloomberg Business Week at the airport this week, attracted by the cover. Wal-Mart have issues with the digital revolution. Amazon is stealing their lunch, literally, and they’ve been struggling for years to work out what to do about it. …
I picked up Bloomberg Business Week at the airport this week, attracted by the cover. Wal-Mart have issues with the digital revolution. Amazon is stealing their lunch, literally, and they’ve been struggling for years to work out what to do about it. As a giant gorilla of grocery stores, the story of Wal-Mart’s challenges reminded me…
