This week’s main blog headlines are … How we travel today will change massively tomorrow I was chatting with a friend about what he’s up to these days. He started talking earnestly about looking up his family ancestry. With the internet these days, you can quickly find your grandparents, great grandparents, great-great grandparents and even…
I was chatting with a friend about what he’s up to these days. He started talking earnestly about looking up his family ancestry. With the internet these days, you can quickly find your grandparents, great grandparents, great-great grandparents and even your birth mother. He had traced some parts of his lineage to the 1600s in…
It’s a decade since the iPhone launched. Steve Jobs unveiled the new phone on January 9th, 2007. The first iPhones were made available to the grubby hands of the public on June 29th, 2007, exactly ten years ago today. This was originally just for American consumers with the UK, France, and Germany following in November…
I find it amusing to think about this age of self-service, where we take it for granted that it’s cheaper, easier and more personalised to your own wishes if you book it yourself. And, for most of the time, that works well. Except when you mess things up, like booking non-refundable flights on the wrong…
It was exactly 50 years ago today that the world’s first ATM was unveiled at a Barclays branch in Enfield, London. As a tribute to the golden anniversary, Barclays has transformed the modern-day Enfield cash machine into gold. Today, more than half of UK adults use an ATM at least once a week. Barclays Bank…
I was going to blog about something different, when I spotted this article in The Financial Times about Klarna gaining a banking license over the weekend (thanks to Pascal Bouvier). The commentary has two key sentences, which I’ve highlighted, that illustrate all the things I have been saying about Banking-as-a-Service and curated marketplaces brilliantly, namely: Banking becomes…
After my blog yesterday, about banks having to move from being control freaks in a proprietary operation building everything to becoming collaborative partners in an open marketplace curating everything, I was asked: “how do you make money out of curation?” It’s a good question, as marketplace curators make money very differently from proprietary product providers. …
I have had many, many conversations about reaching the millennial customer. We need to be attractive to millennials? Millennials think differently, how do we reach them? Millennials are rejecting banks, is that right? Blah, blah, blah, blah, blah. The conversation seems to be one amongst older generational people who haven’t realised that the millennials is…
