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In a guest column six years ago James Vaccaro, then Director of Corporate Strategy at Triodos Bank, introduced the United Nations’ Principles of Responsible Banking to my community. Six years later, are they working? Apparently not. In a new guest column, James argues the industry efforts may be authentic, but they need better management to…

Being intrigued by Generative AI, I’ve spent some time studying things. In fact, a lot of time watching movies and reading columns full of how it is making us worried about the future. Therefore, in the spirit of worrying you, I asked ChatGPT to write me a scene of a bank customer dealing with their…

Space … the final frontier … these are the voyages of the challenger bank Trekkie. Our mission: to boldly go where no bank has gone before. Today, we landed on planet Earth and decided to look at financial inclusion, and the role of banks in ensuring everyone has access to an account. In some countries,…

This week’s main blog discussions include … When we talk about customer journeys, what do we mean? I was struck by one slide in a presentation the other day. The slide stated this: I need a mortgage … to buy a house Why did this strike me? Probably because you realise, from the customer view,…

I just chaired a major retailers conference in Malmo, Sweden. Not a payments conference or retail payments conference or merchants payments conference. A retailers conference. It surprised me how much of the discussion was about loyalty, customer engagement and customer retention, as those discussions rarely come up at payments conferences. In fact, when I listed…

I was struck by one slide in a presentation the other day. The slide stated this: I need a mortgage … to buy a house Why did this strike me? Probably because you realise, from the customer view, that financial services has nothing to do with money. It is 100% to do with living a…

The cryptocurrency industry is maturing and, as it does so, the government, statists and regulators are diving in to control it, as are the banks and financial institutions. In fact, it intrigued me when talking with a major institution the other day that they said they could have been Coinbase, if only their management team…

I was going to write an in-depth analysis of what actually happened at OpenAI … Me: I want the truth! ChatGPT: You can't handle the truth!!! pic.twitter.com/2cpWGwQg4z — Chris Skinner (@Chris_Skinner) November 20, 2023 … but Bloomberg beat me to it. In their article Doomed Mission Behind Sam Altman’s Shock Ouster From OpenAI, by Max Chafkin and Rachel…

I was thinking about what it would be like to be a bank CEO right now. That happens quite often, and I often attend meetings where these things are discussed and the challenges that bank CEO’s face. The last great presentation I saw such insights was when we had the CEO of the British Bankers’ Association…

I’ve had a lot of thoughts recently about how much automation can go. In most banks, one or two people look over the shoulder of those doing the work to make sure they comply. If we could get rid of all those people checking the checkers, there would huge savings which made me beg the…