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If banking was delivered like a song, how would it feel? Would it have emotion and belief, or just be delivered as words and music by a robot? The difference between customer engagement and customer service is pretty much the difference between delivering a stage song and being on the stage. I am a huge…

After Terra-LUNA, SBF and FTX, and the whole wild west of digital currencies, stablecoins are now in fashion as the Bank of England and Financial Conduct Authority (FCA) outlined the UK plans for legitimising stablecoins yesterday. Bear in mind these are not CBDCs (Central Bank Digital Currencies), but currencies backed by CBDCs, fiat currencies or…

In a land known as Fed, there are two superheroes: AML and KYC. They fly around the world looking for villains attacking the financial markets and aim to zap them. It is a difficult task, and getting more and more difficult every day, but they try … and they fail. In 2009, the estimated annual…

This week’s main blog discussions include … The rise and fall of a cryptopunk How could I not make a blog about Sam Bankman-Fried who, yesterday, was found guilty of running a Ponzi scheme smash-and-grab using cryptocurrency? Well, I couldn’t, so here it is. Yesterday Sam Bankman-Fried (SBF), the tousle-haired mogul who founded the FTX…

How could I not make a blog about Sam Bankman-Fried who, yesterday, was found guilty of running a Ponzi scheme smash-and-grab using cryptocurrency? Well, I couldn’t, so here it is. Yesterday Sam Bankman-Fried (SBF), the tousle-haired mogul who founded the FTX cryptocurrency exchange, was convicted of all seven charges of fraud and conspiracy after a…

Why am I writing about Poland? First answer, because I am married to a Polish lady. We met in a night club where she was on the dancefloor … I’ve always been attracted to Pole dancers. Second, because I moved to Poland five years ago and it is a fascinating country. One of Europe’s fastest…

I was asked to come onto a news channel this week to talk about the state of banking. The latest Q3 results have come in, and most of the banks have stonking results thanks to interest rates rising. Increasing rates rapidly on loans, whilst dragging feet on savings rates, created a basis points differential that…

No, this is not Swift, the global bank messaging network, but Taylor Swift who is now a unicorn, worth more than a billion dollars. Bloomberg reports that “the success of the Eras tour — a Super Bowl-sized event spanning numerous cities that has shattered records, sparked ticket frenzies and even caused the equivalent of a…

I see so much discussion of AI and cloud in finance, and realised the other day that we have created a whole new risk structure on top of banking and finance. The systemic risk of failure if a cloud provider goes down or an AI system goes rogue. This is a question raised the other…

This week’s main blog discussions include … The end of the smartphone? I’ve predicted the death of many things. The death of the keyboard, the death of the plastic card, the death of cash and cheques, the death of the branch, the death of main street and the death of the computer itself. Now, we…