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Are customers so important for banks?

I was asked the other day about what’s on the CEO’s agenda?  Revenue, restructuring, regulations, share price, bonus, wife, mistress … whoops, sorry, I digress. In fact the four key areas top of mind with most bank CEOs are:

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Analogue criminals in a digital world

I was tempted to blog about Bitcoin 3.0 this morning, but Marcus Swanepoel has already done that – news of Bitcoin’s death has been overstated – so I thought I’d blog about robbery instead.  Daylight robbery is far more exciting than investing in the future after all, and there has been …

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Is there any good news out there?

I’ve been wondering how this year would start and so far the answer seems badly.  What with David Bowie’s death on the same day as I catch man-flu, could it get any worse?  Well yes.  I wake up to the headline: Sell everything ahead of stock market crash, say RBS …

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Banks need to become Lords of Data

I have a range of technologies I use, but get frustrated with them all. My Apple Watch is redundant, as is my Microsoft Surface, and I upgrade laptop and desktop every 18 months or so, largely to keep up with the demand for speed and reliability.  It could be that …

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10 Fintech predictions for 2016

There are a lot of Fintech forecasts out there but two of the best I spotted were by David Gyori and Pascal Bouvier, so I decided to take the areas I agree with most to provide a few headline Fintech predictions for 2016 of my own: #1 PayPal will be …

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2016 banking predictions

That’s not 2,016 banking predictions, which could be good, but banking predictions for the year 2016. Happy New Year. As is usual at the start of the year, I normally make a bunch of predictions about what will happen in retail, investment and transaction banking … but this year is …

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The Top 10 Blog Posts of 2015

Youtube Chris

As it’s almost holiday time, I’m going to stop blogging for a while, so here’s the final blog post of 2015 and it’s the ten most read blog posts of 2015.  In at number 10: #10: After the glitch, RBS closes GTS (or how a global bank becomes a national …

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2015: Fintech, Fintech, Fintech

Yes, 2015 was the year that the Fintech bubble exploded.  It hasn’t burst yet, but it’s clear that Fintech is the word of 2015.  Everyone is talking unicorns, start-ups, disruption, Fintech and yet this is nothing new.  I often say that I’m only known in the Fintech world because I’ve …

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Mobile wallet wars? They haven’t even begun …

Looking back on 2015, it’s obvious that blockchain was the big focus as mentioned last week.  There were other things though, particularly the increasingly intriguing wallet wars.  Mobile wallet wars have been bubbling for a while, with stagnant attempts to achieve something from the likes of O2 and Orange. Let …

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