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My favourite banking screw up stories

There are so many examples of banks messing up customer accounts around the world that it would be tough to know where to start … except that as I live in Britain, that’s pretty good place to begin. There media here love to regularly report banks messing up, and so …

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If banking were a movie, which movie would it be?

So it’s late at night and we reach that point in the evening where it’s almost embarrassing.  I love you man.  You’re my best and only friend in the world, y’know what I mean? Having gone past the point of talking about whether the Pope is really a money launderer …

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My favourite 419 scam email: Bernie Madoff needs my help

I get a lot of spam and scam email most of which is deleted but, as it's Friday, I thought y'all might appreciate the phish that follows …  —–Original Message—– From: Benard Madoff [mailto:midoffnyc@madoff.com] Sent: 08 April 2015 13:54 To: me Subject: Help me Make a difference   Hello Dear …

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Do you work for a monkey tree organisation?

Smiling monkey

I’m often asked about how to implement a digital bank?  What are the top tips? My response is that every company is different, with no two banks the same.  Some are evolutionary and try to tinker with the current company structure; some are revolutionary, like mBank, and radically reorganise the …

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Ryanair Bank or Private Bank? Your choice!

Picture1

I’ve talked for some time about component based banking but what about component based pricing? Bank pricing is the most opaque part of the industry, and the part that irritates customers the most.  Customers get charged high fees for unauthorised overdrafts as this funds free bank services for those who …

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Ryanair Bank or Private Bank? Your choice!

Picture1

I’ve talked for some time about component based banking but what about component based pricing? Bank pricing is the most opaque part of the industry, and the part that irritates customers the most.  Customers get charged high fees for unauthorised overdrafts as this funds free bank services for those who …

Read More »

I think my Apple is cooked, and worse

IPhone battery

Like many of you, I’m an Apple user in some form.  In my case, my telephone as well as a mini iPad. The iPhone5S (must upgrade to 6!) is an essential in my life. “Who’s the actress who starred in that film?”  IMDB app on my iPhone. “How long has …

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How bank twitter #fails are killers

Tweet

I've blogged before about twitter fails, specifically JPMorgan's disaster last November, and it illustrates how companies are finding it challenging to adapt to the new connected world. Another great example of such behaviour was sent to me by a friend this week. A little known chappie with the twitter handle …

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A transparent cash machine

Cash lady

I am tempted to write a long and deep blog today about EMIR, the European Markets Infrastructure Regulation, and how the more transparency regulators force into our capital markets, the more likely that banking will move into the shadows. But it's Friday and, having spent most of yesterday at Ladies Day …

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A transparent cash machine

Cash lady

I am tempted to write a long and deep blog today about EMIR, the European Markets Infrastructure Regulation, and how the more transparency regulators force into our capital markets, the more likely that banking will move into the shadows. But it's Friday and, having spent most of yesterday at Ladies Day …

Read More »