Innovation

Everyone’s now talking about mobile payments and mobile banking.  I was talking about that effectively as a core strategic area back in 2004.  So it took about five years to become the mainstream bank conversation. Now, I talk about social payments and social banking.  I’ve been talking about this as …

There’s a strong dialogue about why new services such as PayPal and Square take off so fast, and the answer is a combination of usability and accessibility. If something is easy and it works, then it can gain critical mass fast. That’s true of Facebook, Twitter and other social media. …

I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way …

I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way …

I did a webinar on innovation yesterday. It's a one-hour session, which you're welcome to watch if you have the time:   Alternatively or, in addition, here are the slides I presented if you want a quick view of the info provided. Innovation in financial services View more presentations from …

I did a webinar on innovation yesterday. It's a one-hour session, which you're welcome to watch if you have the time:   Alternatively or, in addition, here are the slides I presented if you want a quick view of the info provided. Innovation in financial services View more presentations from …

We seemingly spend all of our time bashing banks these days, me included.  They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a …

We seemingly spend all of our time bashing banks these days, me included.  They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a …

Apologies but it’s that time of year where my nerve endings jangle with tension as I get into another crappy debate about multichannel strategies. “We’ve got our contact centre, then there’s our internet banking division and now we have to integrate these mobile thingymyjigs.  These channels are never-ending, wail, wail, …

I was asked to chair a panel at the end of a one day conference on the future of payments. I therefore listened to every presentation carefully and, in opening the panel, was asked to give a ten minute summation of what I had heard that day. Here’s what I …

This week's UK Computing magazine has an interesting interview with Barclays retail COO Shaygan Kheradpir.  In a pure scrape of the entire article, I thought it worth reproducing here: Enabling customer-facing staff to access bespoke financial services apps using tablet computers is just one of several ways in which COO Shaygan Kheradpir is …

I’m at a payments conference today – and so will finish off the TEDx Wall Street story tomorrow – but wanted to post a quick update for those who are looking at mobile versus proximity payments. Here are two stories. The first is about the London Olympics, which will be …

I’m at a payments conference today – and so will finish off the TEDx Wall Street story tomorrow – but wanted to post a quick update for those who are looking at mobile versus proximity payments. Here are two stories. The first is about the London Olympics, which will be …

I did a speech about innovation yesterday. As usual, the opening question was: “which is the most innovative company in the world?” and, as usual, the answer shouted back was: “Apple”. Apple. The firm everyone wants to be like because they are cool, successful, the world’s most valuable company by market capitalisation …

Spent most of this week at a payments conference. The theme was relentlessly around mobile payments, as this area of the market has truly kicked off as a major focal point for banks, telecommunications firms, retailers and merchants. There was a particularly interesting debate about contactless payments, as this is …