Chris Skinner's blog

Shaping the future of finance

Opinion

Let the bank tax and accounting wars begin

After the bank reporting season in the UK last week, the most notable row that has emerged – alongside bonuses and a lack of lending – is the lack of taxes banks pay. Banks are remarkably adept at being tax efficient – or should we say, tax avoiders – and this has been known for…

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What is a ‘social bank’?

A long conversation about digital worlds and social banks yesterday. I was asked what is a ‘social bank’, and had to explain two or three times to really get the point across. That worries me, as social banking should be a simple concept. The issue is that it gets confused with social work and social…

Is service irrelevant in banking?

We work in a zero fault tolerance industry. The latest example of zero fault tolerance is Bank of America, whose website went down over the weekend. For a major bank website to go down for even part of a busy workday is bad. For that website to be Bank of America’s, used by 29 million…

A new banking system for social life

Some time ago I was having a debate about social networks and the problems of where they overlap with professional networks. For example, when I first registered on Facebook, I connected with everyone I knew – family, friends and business acquaintances. The result is that I have a completely messed up Facebook life, where I…

Six key technology developments for banks in 2011

Looking at technology specifically in financial services, there are many that are being cited as hot for 2011: More social media developments as firms like Foursquare, Groupon and Quora add functionalities not seen before; More bank mobile apps, with clever structures and device-specific security; The creation of new retail payments structures, as Apple and Google…

Jennifer Aniston

2011: The Banking Year Ahead

The Banking Year Ahead. Sounds like some sort of swear word but no, it’s all to do with predictions time. What are the big events of 2011 going to be? Barack Obama begins the campaign trail for election 2012. North Korea ignites a battle with South Korea that sees a distance divide between China and…

A few predictions for 2111 …

Welcome to 2011 and I hope you all had a lovely, jubbly holiday. I did … sitting around eating lots, drinking lots, getting nice presents lots, being with family lots, watching TV lots, not being on twitter or blogging lots … oh, what fun. And so back to work … and being first day back,…

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2010 Review: Retail Banking

So this week I thought it worth posting a few reflections on 2010, the year that was, and begin with some thoughts on retail banking (tomorrow will be payments and Wednesday, capital markets). Surprisingly, retail banking has not had any really startling changes. Branches are still the focal point, as evidenced by Santander who increased…

Citibank

The Establishment is just PANTS!!!

I was quite intrigued to hear a speech by Ben Ramsden, Founder and CEO of Pants to Poverty. Ben's talk was all about social business which, when combined with social finance, creates a completely different and new form of commerce that, if the next generation has any say, will compete with and potentially merge with…

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Can banks be trusted?

So yesterday I was at this big debate about the state of trust in banking. First what is trust? Trust is a belief in, faith and confidence in something. Often it’s used in religious terminology – in God we Trust – and it used to be that we trusted our politicians and banks but that…