Opinion

2012: a bank technology outlook

What’s hot in tech in 2012 is a continuation of what’s hot in tech in 2011: cloud, smartphones, tablet PCs, contactless mobile and more. Rather than just repeating all that again, let’s be more specific: Contactless mobile will reach a tipping point in retail payments Social media will become a core communications tool PFM, combined…

Frictionlesshownfcisgoingtochangetheworldnfc_4e5faebe3a4d4 (1)

2012: a banking outlook

Yesterday, we talked about the economic outlook for 2012.  What about the banking outlook? Well it’s also challenging, with five clear things happening: Regulatory change will still be high on the agenda Investment banking will get a radical overhaul Clearing and settlement will become a much bigger focus Reconstructing distribution will be a big challenge…

Frictionlesshownfcisgoingtochangetheworldnfc_4e5faebe3a4d4 (1)

2012: a banking outlook

Yesterday, we talked about the economic outlook for 2012.  What about the banking outlook? Well it’s also challenging, with five clear things happening: Regulatory change will still be high on the agenda Investment banking will get a radical overhaul Clearing and settlement will become a much bigger focus Reconstructing distribution will be a big challenge…

Frictionlesshownfcisgoingtochangetheworldnfc_4e5faebe3a4d4 (1)

“Show me the money!” Sure, I’ll show you your losses

You can sense an audience’s reaction as you present ideas on innovation. Sometimes its warm and engaging, sometimes distant and thoughtful, and occasionally remote and cynical. I experienced all three reactions last week when presenting at a bank’s annual leadership conference, with the third being the reaction I like the least but enjoy debating the…

“Show me the money!” Sure, I’ll show you your losses

You can sense an audience’s reaction as you present ideas on innovation. Sometimes its warm and engaging, sometimes distant and thoughtful, and occasionally remote and cynical. I experienced all three reactions last week when presenting at a bank’s annual leadership conference, with the third being the reaction I like the least but enjoy debating the…

The High Priests of Banking

Talking about the St Paul’s protesters yesterday, you do wonder if they maybe have a good point or two to make. Like their American counterparts, I’m sure they do but unfortunately it’s all a bit loose and airy-fairy, with a mixture of happy-clappy hippies, anarchistic anti-capitalists and an articulate few who can say it’s all…

The High Priests of Banking

Talking about the St Paul’s protesters yesterday, you do wonder if they maybe have a good point or two to make. Like their American counterparts, I’m sure they do but unfortunately it’s all a bit loose and airy-fairy, with a mixture of happy-clappy hippies, anarchistic anti-capitalists and an articulate few who can say it’s all…

Who needs to focus on the customer?

Thinking more about componentised versus integrator banks leads to an interesting dialogue that started way back for me. Fifteen years ago, we were grappling with bank models and structures and talked a lot about whether banks could be integrated retailers, processors and manufacturers of financial services or should they be specialised. Then the book The…

Banking as components or integrators

I just spent the day in a payments conference focused upon operational excellence. We talked about Basel III, SEPA, the PSD, Mobile … the usual stuff, but there was a particularly intriguing presentation from Olivier Denecker of McKinsey in the morning session on what operational excellence in payments is all about. I took a whole…

The similarities between banks and landmines

Last night I was presenting to the MAG-net group. MAG-net is the networking group in the City for the Mines Advisory Group, MAG, a charity supported by the Financial Services Club and others that clears areas of mines so that schools, villages and life can continue as it should in post-war territories. They invited me…

Goldman sachs