This week has been fascinating with lots of discussions about branch versus no branch and financial advisor versus product seller. I was going to leave it at that, but feel one final blog post worthy of discussion and this is about the role of social media. We all talk about Facebook and Twitter in the…
The world is a wonderful place, as times shift fast and things turn faster than an egg on a timer. Just as you get used to one technology, another comes along and turns things on its head. What technology do we mean? NFC. Near Field Communication. No Flippin' Chance. The more I think about NFC, the…
I realised that it was over ten years ago when I started banging on about mobile payments and tablet computing. It struck me particularly when I revived this video that I made back in 2000. From Chris Skinner's videos on Vimeo Some would say that video was / is visionary. I would say that it was just ahead…
I’m speaking at a conference on the future of payments today for one of the world’s largest suppliers of payments terminals. They asked me my views on the future of the point-of-sale, and I said that it would disappear. Not a good position to take when you’re the keynote speaker at a conference for a…
I was jut updating a presentation about mobile payments. The presentation was from May 2011 and talked extensively about Google Wallet, Square and M-PESA. One year on and the presentation still talks about the same things but I am shocked and amazed about how much things have changed in just eighteen months. For example, the…
The real challenge for the banking system is how to protect their firewalls from attack by hacktivists, goverworms and cybercriminals and, conversely, how to deliver easy access to online banking for their clients and customers. It’s a real dilemma. On the one hand, everyone wants mobile access to his or her account balances and to…
I ‘ve been talking about contactless for years now - I remember talking about the Octopus card system about ten years ago after it launched in Hong Kong in 1997 – and still find it surprising how invisible it is. Sure it got some coverage at the Olympics but some, like Forrester, reckon that NFC mobile payments…
This week’s TIME Magazine has a spread all about how mobile technologies are changing our world. There are stories of how it’s changing elections, charity, privacy and more, as well as getting rid of our wallets of course. The wallet piece is pretty weak to be honest, with the story of one of their journo’s spending a…
Standard Chartered paid off the new Sheriff of New York City, Benjamin Lawsky, to the tune of $340 million to get rid of the pest. As Investec's commentator Ian Gordon said yesterday, they “acted with pragmatism and integrity in the face of extreme provocation”. What really gets me here is the whole USA versus the rest…
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