So I had a meeting the other day where we started arguing about banks and what banks really are these days. The traditional view is that banks are those that offer deposit accounts and have a bank licence. They are recognised by regulators as banks, and governments oversee their activities. That view is no longer…
Throughout all my years of dealing with banks, 99% of the people I meet are downright honest, good to share a glass of wine with, people. They work hard, are customer focused and have the best intentions. Their only challenge is their management team and culture. On the one hand, some believe they are doing…
Looking at the long term, I tried to think about the effects of today's changes in the political, economic, social and technological spheres would have by 2035. Obviously, there are pure guesses and the list is only a starter for ten, but here are a few clear things that seem likely: Investment banks will not…
Presenting at a conference recently, the opening keynote began by saying: “we are living with six generations of human, who all have different tastes and needs”. Yep. In marketing speak, he classified them as: Traidtionallists (the World War II Generation); Baby boomers; Generation X; Generation Y; Millennials; and Generation C. I hadn’t heard of Generation C before,…
For the past three blog entries, I have tried to convey how the old world of products, processes and people – or manufacturing, operations and distribution if you prefer – is being re-engineered by technologies. Cloud-based products and services can deliver the bank products anywhere, anytime; open source processing via APIs allow those cloud-based products…
Building upon the previous two blog entries that discussed the new business models in banking based upon products (cloud-shared leveraging data analytics) and processing (real-time via open sourced APIs), we now arrive at the customer layer (mobile and social). Seen as the most important layer, as this is where the relationship between provider and…
Building upon the previous two blog entries that discussed the new business models in banking based upon products (cloud-shared leveraging data analytics) and processing (real-time via open sourced APIs), we now arrive at the customer layer (mobile and social). Seen as the most important layer, as this is where the relationship between provider and…
So I started this series of blogs by talking about the age of the Digital Bank and that it starts with these basics: products are cloud-based components that leverage data in the back office to be relevant to the customer in the front office. Building block one: cloud and big data. Building block two: APIs…
So I started this series of blogs by talking about the age of the Digital Bank and that it starts with these basics: products are cloud-based components that leverage data in the back office to be relevant to the customer in the front office. Building block one: cloud and big data. Building block two: APIs…
