Last week, when delivering his announcements of Royal Bank of Scotland’s continuing losses (£42 billion worth since 2008 and £8.2 billion last year alone), Ross McEwan said that the bank is “the least trusted company in the least trusted sector”. Wrong. First, RBS is not greatly trusted but some of their brands are. According to…
Last week, when delivering his announcements of Royal Bank of Scotland’s continuing losses (£42 billion worth since 2008 and £8.2 billion last year alone), Ross McEwan said that the bank is “the least trusted company in the least trusted sector”. Wrong. First, RBS is not greatly trusted but some of their brands are. According to…
Building on yesterday’s theme, one that I cover often, I was accused of being naïve when I say that banks should rip out and replace old infrastructures. They tell me that you would not do that with historic houses. You just refresh and renew room by room, on an evolutionary basis. But the metaphor does…
Building on yesterday’s theme, one that I cover often, I was accused of being naïve when I say that banks should rip out and replace old infrastructures. They tell me that you would not do that with historic houses. You just refresh and renew room by room, on an evolutionary basis. But the metaphor does…
This month’s Banker magazine has its star feature focused upon the best banking brands in the world http://www.thebanker.com/Banker-Data/Banker-Rankings/The-Top-500-Banking-Brands-2014 . This is an annual report produced by The Banker with Brand Finance, At the end of this blog entry, you will find The Banker’s analysis of the results this year, but here’s my brief view first….
This month’s Banker magazine has its star feature focused upon the best banking brands in the world http://www.thebanker.com/Banker-Data/Banker-Rankings/The-Top-500-Banking-Brands-2014 . This is an annual report produced by The Banker with Brand Finance, At the end of this blog entry, you will find The Banker’s analysis of the results this year, but here’s my brief view first….
Talking with one of my bank contacts last week was interesting. He was lamenting the days of true customer focus, as a banker would who joined the bank in the 1980s. After three decades, he's seen it all and the mentality of retailing has been the biggest knock-out blow to the industry he's ever seen….
Talking with one of my bank contacts last week was interesting. He was lamenting the days of true customer focus, as a banker would who joined the bank in the 1980s. After three decades, he's seen it all and the mentality of retailing has been the biggest knock-out blow to the industry he's ever seen….
