Chris Skinner's blog

Shaping the future of finance

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A banking system designed for a USB stick

I often wonder if I’m actually telling the truth when I have a go at banks for being slow to change and poor with technology.   They can’t be that bad can they? But then I meet a banker who tells me I’m spot on, and that they’re just as fed up with the state of…

Wells Fargo: the best bank brand in the world

This month’s Banker magazine has its star feature focused upon the best banking brands in the world http://www.thebanker.com/Banker-Data/Banker-Rankings/The-Top-500-Banking-Brands-2014 .  This is an annual report produced by The Banker with Brand Finance, At the end of this blog entry, you will find The Banker’s analysis of the results this year, but here’s my brief view first….

Brand winners

Wells Fargo: the best bank brand in the world

This month’s Banker magazine has its star feature focused upon the best banking brands in the world http://www.thebanker.com/Banker-Data/Banker-Rankings/The-Top-500-Banking-Brands-2014 .  This is an annual report produced by The Banker with Brand Finance, At the end of this blog entry, you will find The Banker’s analysis of the results this year, but here’s my brief view first….

Brand winners

Can the bank’s leopard really change its spots?

Talking with one of my bank contacts last week was interesting. He was lamenting the days of true customer focus, as a banker would who joined the bank in the 1980s. After three decades, he's seen it all and the mentality of retailing has been the biggest knock-out blow to the industry he's ever seen….

Leopard

Can the bank’s leopard really change its spots?

Talking with one of my bank contacts last week was interesting. He was lamenting the days of true customer focus, as a banker would who joined the bank in the 1980s. After three decades, he's seen it all and the mentality of retailing has been the biggest knock-out blow to the industry he's ever seen….

Leopard

Innovation Week UK: Finovate and the Innovator’s Council

This is a guest post by Mariela Atanassova, and you can save 20% on a Finovate registration (February 11-12) by entering 'FSClub2014' as your promo code when you register, and save 50% on the Bank Innovator's Council meeting (February 13) by entering 'FSC' as a promo code on registration. During the Future of Money session at Sibos we…

Innovation Week UK: Finovate and the Innovator’s Council

This is a guest post by Mariela Atanassova, and you can save 20% on a Finovate registration (February 11-12) by entering 'FSClub2014' as your promo code when you register, and save 50% on the Bank Innovator's Council meeting (February 13) by entering 'FSC' as a promo code on registration. During the Future of Money session at Sibos we…

Siri once worked for a Bank!

I was mulling around the internet this week, and stumbled across this video of Susan Bennett talking about how she provides voice services for technology companies as a voice actor. What she didn’t realise, until a friend told her, is that one her recent acting jobs had landed her the job of Siri on the…

Tillie the ATM

Siri once worked for a Bank!

I was mulling around the internet this week, and stumbled across this video of Susan Bennett talking about how she provides voice services for technology companies as a voice actor. What she didn’t realise, until a friend told her, is that one her recent acting jobs had landed her the job of Siri on the…

Tillie the ATM

KYC, Laundering and Regulators: a Lose-Lose Situation

I chaired a meeting today about KYC: Know Your Customer. KYC is a wonderful thing that is debated in many financial circles and is an area that I could blog about for two minutes, but I think I need to take a little longer than that.  Therefore, I’m going to write a few blogs about…