Uncategorized

Oct 25, 2013

The Jester and the Bishop in the Courtroom of the Bank

To this day, I have a long-lasting memory of facilitating a bank’s board meeting which ended up with the CMO and CRO having a punch-up. # It was not a pretty sight, but it was all down to the CMO (Chief Marketing Officer) arguing that half of his new applications for loans and credit cards were…

Oct 24, 2013

Square Cash: looks good but there’s a catch

I finally got around to taking a good look at the Square cash announcement today. If you didn’t spot it, Square announced last week that you can send cash to anyone via email for free. All you need is to provide your debit card details and then you send an email to the payee with…

Oct 23, 2013

What problem does your innovation solve?

I’ve been involved in quite a few conversations recently about the challenge of migrating customers. Not migrant customers, but migrating customers towards new channels. The fact is that people don’t like change and no matter how much you push new fangled ideas, if the customer doesn’t like it then they don’t like it. Having said…

Oct 22, 2013

Does anyone understand their money these days?

We sometimes forget how clued up we are in banking and finance. In fact, I wonder how often we step out of the world of banking and see things through the eyes of the customer. Very rarely I imagine, if at all. How often does Stuart Gulliver walk into his HSBC branches and listen to…

Oct 21, 2013

Bank to the Future: the first crowdsourced investment bank

For some time now I’ve known Simon Dixon, the founder of Bank to the Future. Bank to the Future aims to be the first crowd sourced investment bank to make a serious dent in the way we look at banking. Here’s the pitch: After seeing this and thinking about what Simon was doing, I decided…

Oct 21, 2013

Bank to the Future: the first crowdsourced investment bank

Oct 18, 2013

Why VideoBank is the way

I've talked about videobanking for over a decade and then got this infographic and video from iStock today. Fantastic! Note: there are some videobanks out there!

The rise of video and marketing to the modern consumer – infographic, September 2013

Oct 18, 2013

Why VideoBank is the way

I've talked about videobanking for over a decade and then got this infographic and video from iStock today. Fantastic! Note: there are some videobanks out there!

Oct 17, 2013

This bank branch is dead … no it’s not! It’s, uh, resting …

I’ve recently seen so many articles about branches and branch closures that it’s worth a blog post, just to keep up with the issue. The first thing that came out was the recent European Central Bank (ECB) data detailing bank statistics over the past few years. From analysing this data, Reuters found that there has…