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For some time now I’ve known Simon Dixon, the founder of Bank to the Future.  Bank to the Future aims to be the first crowd sourced investment bank to make a serious dent in the way we look at banking.  Here’s the pitch: After seeing this and thinking about what Simon was doing, I decided…

I've talked about videobanking for over a decade and then got this infographic and video from iStock today.  Fantastic! Note: there are some videobanks out there!

I've talked about videobanking for over a decade and then got this infographic and video from iStock today.  Fantastic! Note: there are some videobanks out there!

I’ve recently seen so many articles about branches and branch closures that it’s worth a blog post, just to keep up with the issue. The first thing that came out was the recent European Central Bank (ECB) data detailing bank statistics over the past few years. From analysing this data, Reuters found that there has…

I’ve recently seen so many articles about branches and branch closures that it’s worth a blog post, just to keep up with the issue. The first thing that came out was the recent European Central Bank (ECB) data detailing bank statistics over the past few years. From analysing this data, Reuters found that there has…

Continuing on yesterday’s theme, I’ve written often about the fact that I do not believe in a multichannel or omnichannel strategy, just a strategy of how to deliver augmented service to the customer at the point of relevance. For me, that is a digitised delivery of service, proactively via my mobile today and soon my…