Chris Skinner's blog

Shaping the future of finance

Uncategorized

Banking decomposed or decomposing banks

What happens when your product is a username, your processing is an API and your customer engagement is just an app? It’s a question I’ve been playing with for a long time now: BaaS: Banking as a Service, February 2009  The future competitive battleground, November 2011 Why all banks will change core systems, April 2013…

World Economics: is your bite as good as your bark?

This week I’m travelling across Asia, soaking up the changes and developments here. What’s intriguing is the first debate is about the ASEAN economies and how they are adapting to change. The speaker is a highly respected Professor and Economist, and he talks about how the world is changing from a US-axis focus to a…

Does good customer service matter? Not really …

I just had one of those really frustrating experiences with an airline. It’s a cheap airline that charges for an extra €10 for a large cabin bag (over 42 x 32 x 25cm) to be taken on board, as well as a fee per checked bag.  So I pay to put a bag in the…

Does good customer service matter? Not really …

I just had one of those really frustrating experiences with an airline. It’s a cheap airline that charges for an extra €10 for a large cabin bag (over 42 x 32 x 25cm) to be taken on board, as well as a fee per checked bag.  So I pay to put a bag in the…

To wait or not to wait before you create the mobile social bank

It’s strange that I write yesterday about the issue of getting customers to commit to mobile as their primary bank account, and the next day we host a meeting in Warsaw that talks about innovations from Moven to Fidor, Simple to mBank and the reaction of some of the audience is: oh, it’s alright for…

To wait or not to wait before you create the mobile social bank

It’s strange that I write yesterday about the issue of getting customers to commit to mobile as their primary bank account, and the next day we host a meeting in Warsaw that talks about innovations from Moven to Fidor, Simple to mBank and the reaction of some of the audience is: oh, it’s alright for…

Banks in the new Wild West: agents of data

In the days of the Wild West, there was gold in the hills.  Today, it’s in the databases and onto another discussion of Big Data. This time it was over dinner and I began by outlining the case for the relevance of Big Data for Banks. Much of this was covered in my last blog…

Banks in the new Wild West: agents of data

In the days of the Wild West, there was gold in the hills.  Today, it’s in the databases and onto another discussion of Big Data. This time it was over dinner and I began by outlining the case for the relevance of Big Data for Banks. Much of this was covered in my last blog…

Humans 1.0: banking is in our monkey genes

We think our behaviours are unique.  Our attitude to money is innately human and our ideas of value are something that homo sapiens have created through distorted wealth systems. Wrong. We have our sense of economics inbuilt through scarcity, demand and supply. This is demonstrated amply by monkeys who, in test labs, are being given…

Humans 1.0: banking is in our monkey genes

We think our behaviours are unique.  Our attitude to money is innately human and our ideas of value are something that homo sapiens have created through distorted wealth systems. Wrong. We have our sense of economics inbuilt through scarcity, demand and supply. This is demonstrated amply by monkeys who, in test labs, are being given…