Case Studies
Thawing the frozen middle (how to change the bank)
I sometimes think I’m too harsh on the financial community, with my continual banter about core systems change, lack of digital leadership, inability to see how critical digital is to their future and the impact FinTech is making on global financial structures. I sound like a broken record and rarely post praise of banks. But…

The Amazonisation of Banking
Last week, our good friend Dave Birch posted a great blog about the Amazonisation of Banking, most of which I agreed with. So I asked Dave if I could repost it here and he said “yes, of course”. Thanks Dave. Enjoy! The Amazonisation of Banking… …is very different from Amazon being a bank A while back, the…

America versus Europe and the fight for truth in data
I met a Washington insider this week. During the banter, I mentioned how much better the European authorities are at beating up the US tech giants than the Americans. This is illustrated well by the recent New York Times feature on Margrethe Vestager, Europe’s competition commissioner. Ms. Vestager, 50 and a native of Denmark, is…

What cost a system outage?
A month ago, I blogged about the problems at TSB when implementing the change-over of their core systems. Yes, core systems replacements are challenging, but they’re not risky when done right. Unfortunately, TSB’s change-over shows all the marks of how to get it wrong. Not only has it been highly public, with the CEO Paul…

Tech firms will be regulated like banks in future
I just listened to a presentation by Nick Thompson, editor-in-chief at Wired, about all things in the future of tech. A lot of it was focused upon Artificial Intelligence and Machine Learning towards the end, but the first half was interesting as it focused upon why there is a backlash against Silicon Valley right now. He put…

What is the worst thing a bank can do?
Banks are trusted guardians of our money. As long as our money is safe, then we trust them. It’s when our money is breached or lost that banks misbehave, which is why the 2008 financial crisis was so concerning. The run on Northern Rock and Bear Stearns were terrible moments but, in either case, neither…

Comparisons of platforms vs banks by the numbers
I’m not a financial analyst but a technologist and so, unsurprisingly, I got called out by some pedantic accountants over my simplistic assertion that Ant Financial is 35x more productive than banks like Barclays, as I was simply using their revenues per employee to make comparisons. Similarly, in previous discussions of platforms versus banks, using…

The Big Digital Banks: JPMorgan and Goldman Sachs
I was having a chat about Artificial Intelligence (AI) in banking the other day. It was an interesting conversation, although most of the examples were for customer service via Chatbots, which doesn’t impress me much. I know that systems like Erica, short for Bank of AmErica, are up and running to make life easier, but…

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Portal to the Knowledge Base of the Financial Services Club UK 2022
Financial Markets Advisor of the Year UK 2022


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Best Financial Markets Adviser of the Year UK 2022
Portal to the Knowledge Base of the Financial Services Club UK 2022
Financial Markets Advisor of the Year UK 2022

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Presentation at ZBP, September 2020, Warsaw, Poland
Alex at the Financial Services

Gaping Void's Hugh MacLeod worked with the Finanser
