I recently had an epiphany. It was not painful, but it was enlightening. The realisation occurred to me as I looked at this chart from Zopa: It’s an interesting chart, especially the hockey stick rise in funds transferred as the financial crisis hit, and relates to a recent headline in the Financial Times: “P2P group…
Last week, I mentioned that Digital Banks may be losing sight of the customer. I then had another comment that spins a different angle on the debate: Digital Banks digitize … and think it’s done. This is another error in management thinking, but is fairly common with banks I deal with. They look at a…
In a discussion of the future bank, it appears that we all talk about digital being the focal point. Even though my new book is called that, it’s the wrong focal point however. Customer is the focus. It’s too easy to get wrapped up in the technology and forget about the customer. That’s what worries…
UPDATED TO REFLECT NEW VERSION, JULY 2014 I'm pleased to say that the book I made availalbe on a pre-release has been picked up by Marshall Cavendish for worldwide publication. The hardback is released in Asia in June 2014, Europe in July and America in September, and is totally revised and fully edited, with some pretty good reviews: “I…
UPDATED TO REFLECT NEW VERSION, JULY 2014 I'm pleased to say that the book I made availalbe on a pre-release has been picked up by Marshall Cavendish for worldwide publication. The hardback is released in Asia in June 2014, Europe in July and America in September, and is totally revised and fully edited, with some pretty good reviews: “I…
