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Digital Bank

Banking basics for the digital age

As I finished presenting at a recent conference, an audience member came up to me and said: “I guess you don’t like banks very much, do you?” The question surprised me as I love banks.  I make my living from banks.  My only thought throughout each day is what’s next …

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Are digital banks losing sight of the customer?

In a discussion of the future bank, it appears that we all talk about digital being the focal point.  Even though my new book is called that, it’s the wrong focal point however. Customer is the focus. It’s too easy to get wrapped up in the technology and forget about …

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