The insurance industry is broken, can InsurTech fix it?
I just rang my pension fund. I realised that I’ve paid £1000’s into the fund, but hadn’t had a statement recently. I also realised I couldn’t login online, as I’d forgotten the details. Once someone picked up the phone, which took a while, they took me through the security sign-in. Name, age, address, etc. The…

Smaller banks have the happiest customers
Following on from why startups will fail if they compete head-to-head with a bank, I got this headline the other day saying that smaller banks have the happiest customers. The latest analysis of feedback and complaints data conducted by consumer website Fairer Finance shows that big brands such as Halifax, Nationwide, HSBC and NatWest have struggled…

Another view: any start-up that challenges a bank will fail
We talk a lot these days about neobanks, challenger banks, bank disrupters, bank disintermediation, banks will fail and such like. I have a contrarian view, for a change, and believe that any start-up that challenges a bank will fail. As I say, it’s a contrarian view. Why would you start-up Monzo, Starling, Chime, NuBank or…

The future of payments: free research by Deutsche Bank (includes crypto, bitcoin and more)
Last year, I blogged about the view of Deutsche Bank regarding the future of payments. They produced three reports: Part I: Cash: The Dinosaur Will Survive… For Now Part II: Moving To Digital Wallets And The Extinction Of Plastic Cards Part III: Digital Currencies: The Ultimate Hard Power Tool … that were well worth a…

The case against NFTs
I’d just written my two pieces last week about non fungible tokens (NFTs) … WTF is an NFT? NFTs show why banks must focus upon digital asset management … when I spotted a fellow blogger and colleague who I respect, Sebastien Meunier, had written about them too. In Sebastien’s case, he writes that they’re a…

Wal*Mart’s new FinTech will be like Marcus on Steroids … or will it?
I’ve noticed that Wal*Mart has recently been hiring bankers. Goldman Sachs’ bankers to be exact. Goldman Sachs Marcus’s bankers to be more specific. Bloomberg Omer Ismail, the head of Goldman’s consumer bank [Marcus], is making a surprise exit to the fintech, according to people with knowledge of the matter. The world’s largest retailer made a…

Is there life on Mars?
Twenty years ago, I remember being impressed when the late, great David Bowie launched a bank. Admittedly it was backed by USA Bankshares, a proper bank, but the idea of celebrity-branded banks was expected to become a thing. Funnily enough, it hasn’t (unless you count Will.i.am and Atom) yet, nevertheless, what has become a thing…

Intelligent Money: Our Future Is Where We Do Not Think About Money, As Our Money Thinks For Us
What is the future?

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