OK, so I said that banks would absolutely not be disintermediated last week, and it sparked some interesting debate and dialogue. A few folks were incredulous that I could say this; others thought it made eminent sense; some noted that the movement of money could be disintermediated, but the holding of money could not; whilst…
Mobile featured heavily throughout the International Payments Summit and it is clear that mobile is not only important; it is imperative. This was made loud and clear by a comment from Daniel Marovitz of Deutsche Bank that it used to be that online and offline worlds were separate because, to make an online payment, you…
Banks miss a trick in not advising customers how to network socially with safety, so here’s my top do’s and don’ts for social networking. It’s not exhaustive, but just those that are top of mind and banks would do well to send such advice to their customers in writing, online and always when they logon…
As anyone who tracks this blog knows, I love all things futuristic. Via Rob Findlay I discovered this video yesterday from Corning Glass … … apart from being the perfect family in the perfect house with the perfect lifestyle, I thought it was pretty good. As is this one, demonstrating the future of mobile (back…
Ever since I got my iPhone, I’ve been hopelessly devoted to Angry Birds, along with about 75 million other people. 75 million! That’s 75 million playing a game on their smartphone. That’s more than the whole population of Britain all playing Angry Birds. Wow! How did that happen and what’s it got to do with…
I’ve been asked recently to think about banking in 2020. That’s ten years away and, if we cast our memories back ten years, it’s quite a leap. Ten years ago, we had lots of themes bubbling away including customer-centricity, technological leapfrogs through internet banking, increasing pressures on branches and branch sell-offs to reduce costs, cost-income…
Some time ago I was having a debate about social networks and the problems of where they overlap with professional networks. For example, when I first registered on Facebook, I connected with everyone I knew – family, friends and business acquaintances. The result is that I have a completely messed up Facebook life, where I…
Looking at technology specifically in financial services, there are many that are being cited as hot for 2011: More social media developments as firms like Foursquare, Groupon and Quora add functionalities not seen before; More bank mobile apps, with clever structures and device-specific security; The creation of new retail payments structures, as Apple and Google…
The Banking Year Ahead. Sounds like some sort of swear word but no, it’s all to do with predictions time. What are the big events of 2011 going to be? Barack Obama begins the campaign trail for election 2012. North Korea ignites a battle with South Korea that sees a distance divide between China and…
