Building to the theme of the divide between the old world of finance and the new, and why (some) banks aren't fit for the 21st century, brings a few more points to mind, in particular about control and centralisation. Banks were built as control freaks. They need to own the complete end-to-end cycle of everything….
For some years now, banks have been grappling with the idea of cloud. A bit like Big Data, ‘cloud’ is this amorphic term that offers a panacea of solutions and nothing specific. This is not actually true, but the wide-ranging breadth of cloud and few and far between examples of depth, make it a term…
For some years now, banks have been grappling with the idea of cloud. A bit like Big Data, ‘cloud’ is this amorphic term that offers a panacea of solutions and nothing specific. This is not actually true, but the wide-ranging breadth of cloud and few and far between examples of depth, make it a term…
Another day, another challenge. Again, it’s to do with the move from the physical distribution of paper to the digital distribution of data (my favourite mantra of the moment) and the way in which things change. Think of it this way, I’m talking to a company about relationship management. Their view: it all comes down…
I recently had an epiphany. It was not painful, but it was enlightening. The realisation occurred to me as I looked at this chart from Zopa: It’s an interesting chart, especially the hockey stick rise in funds transferred as the financial crisis hit, and relates to a recent headline in the Financial Times: “P2P group…
I recently had an epiphany. It was not painful, but it was enlightening. The realisation occurred to me as I looked at this chart from Zopa: It’s an interesting chart, especially the hockey stick rise in funds transferred as the financial crisis hit, and relates to a recent headline in the Financial Times: “P2P group…
I’ve talked about other folks ideas for 2014 and the key technology trends, as well as a few wild predictions. Today, I start the first of three blogs focused upon retail banking (tomorrow commerical banking and next week investment banking). So here are my specific predictions for retail banks this year. Customer focus is the top priority Customer…
