Innovation

I’ve written lots about USAA and First Direct as leaders in new media.  Both are financial firms without branches and both are loved by their customers.  The key thing that differentiates both institutions is that they recognise they exist as a remote engagement and hence truly understand the art of creating digital relationships. By way…

I recently had an epiphany.  It was not painful, but it was enlightening. The realisation occurred to me as I looked at this chart from Zopa: It’s an interesting chart, especially the hockey stick rise in funds transferred as the financial crisis hit, and relates to a recent headline in the Financial Times: “P2P group…

I recently had an epiphany.  It was not painful, but it was enlightening. The realisation occurred to me as I looked at this chart from Zopa: It’s an interesting chart, especially the hockey stick rise in funds transferred as the financial crisis hit, and relates to a recent headline in the Financial Times: “P2P group…

I’ve been thinking about the new providers of bank services a lot lately.  The guys who are innovating using mobile.  The Breeze’s of this world from StanChart, the mBank’s, the Simple’s and more.  One thing that is common to all is the turnaround of thinking.  All of them work with a different view of the…

We will soon live in a world without payments. As retailers integrate more of the financial transaction into their trade processes, the more we live in a world where payments become increasingly irrelevant. The ability to walk into a coffee shop and get that cappuccino without scrambling for the change or haling a taxi and…