Innovation

I grew up as a marketing guy. My first career roles were in marketing. I was trained by Kotler and Drucker, and still hold true to first principles of marketing: the 4 P’s or, if you’re not a marketing person, product, price, place and promotion. This is the original marketing …

I keep seeing headlines about Amazon opening a bank, challenger banks pulling the crown off the incumbent banks heads, the end of old banks, the disruption of the system and the end of all traditional financial services. I guess some would say that I fall into this camp and, on …

One other thing struck me as the discussions fired away in Shanghai at Lang Di … is China going to haemorrhage and bring down the world’s financial systems … or is that just what the Western media would like us to think? The reason I raise it is that I …

I’ve been thinking for a while now about building a new financial system from the ground up using AI, blockchain, the Internet of Everything and other technologies. What would it look like? What would we build? I guess the piece that inspired a lot of my thinking came from two …

A common response to technology is to test it. The problem with testing technology is that it is just a test. A false implementation. It is not designed for reality and can lead to false results. For example, I remember one UK bank testing new technologies in one branch, to …

If you didn’t catch the big news of yesterday, it was the first public firing of a robot. In this case, a bank’s chatbot, Amelia. Amelia was launched last year by Swedish bank Nordnet, with the aim of speeding up customer onboarding and improving customer satisfaction. Apparently, she achieved neither …

Conservative MP Eddie Hughes has just written a 36-page white paper extolling the benefits of blockchain for Britain, which was published yesterday Unlocking Blockchain: Embracing new technologies to drive efficiency and empower the citizen, by FREER. FREER is a major new initiative from the Institute of Economic Affairs (IEA, a …

You may have seen that Ticketmaster just announced that thousands of customers worldwide may have been affected by a hack. If you didn’t here’s the low-down (via ABC News) The company said its British business, Ticketmaster UK, identified malicious software on a customer support product which was hosted by a …

I bet you were wondering why I hadn’t written an Ant update recently. Well, I thought it was getting too much … but then I just arrived in Hong Kong and the hotel has kindly given me a copy of Fortune magazine with the headline cover page talking about the …

I keep asking dumb questions like: if the tech giants give away payments, lending and credit for free, how will banks make money? As I’ve regularly blogged, the tech giants don’t want to get into banking per se, but they do want to encourage more traction through their platform by …

I sometimes think I’m too harsh on the financial community, with my continual banter about core systems change, lack of digital leadership, inability to see how critical digital is to their future and the impact FinTech is making on global financial structures. I sound like a broken record and rarely …

We know that there are lots of new bank start-ups out there, particularly in Europe where names like N26, Bunq, Fidor and Monzo stand out. In particular, the UK’s Monzo bank is notable. It is notable for a variety of reasons – the fastest crowdfunding of a new bank, the …

There was an interesting discussion at #Money2020 about Business Reincarnation. It’s a rather dramatic term, especially if you don’t believe in reincarnation, but it does help visualise the idea. Like a Phoenix from the ashes, a bank needs to die and reincarnate itself to survive this digital revolution. This theme …

Another day talking culture, leadership and change for digital, and a fascinating review of the five things banks mess up when considering partnering. This presentation was from the Chief Digital Officer (CDO) of a major European bank. The presentation was titled How not to screw up my next partnership – …

My second and last day at Money2020 Europe was packed with networking, meetings, panel discussions, private events and more. Throughout the day, the themes of the first day kept bubbling over. I guess it was typified with the comment that the CEO of TransferWise announced how happy they are to …