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How can we be data-driven when we’re data-dumb?
I’ve written a lot about how banks are dumb with data because they’re spread over so many systems with massive technical debt, and yet every bank is now saying to me that they are “data driven” with “digital at the core”. Really? Most of those banks, when I look under the hood, are bankensteins. These…

How can we create an innovation culture in a zero-risk company?
Presenting to a group of banking people the other day, the constant question was about risk, return, regulation and compliance. It actually became quite irritating until one person said: “how can we create an innovation transformation culture in a zero-risk company?” It then hit me: these guys cannot do this. It’s too hard. I’ve had…

What’s the future of card schemes?
I got into a new debate yesterday, talking with two guys who are formerly with big card companies (shush, you know who), and we started debating the four-pillar model that’s been around for the last half century. The model is the basis of the card industry and involves acquiring merchants, issuing cards through banks, and then…

What would Taylor Swift’s bank look like?
Trust and money and day-to-day life go hand-in-hand. It’s all about who you deal with, how and the outcomes. Recently, I’ve lost trust with Apple, my bank, my friend and my brother. That’s pretty sad, isn’t it? But who do I trust? David Bowie. David Bowie, RIP. Artist, music man, alien and hero. He was…

The rise of the MENA fintech hawk
I’ve recently had a couple of interesting visits to the Middle East and Africa, namely Riyadh and Cairo. Both are keen to highlight progress in fintech, which is interesting as they are two cities that have been on my radar but a little behind others like Dubai and Lagos. So, I was interested in what…

Is technology improving or destroying humanity?
I’ve recently been seeing more and more about eugenics. Eugenics is a supposed scientific way to develop the perfect human, immune to disease and designed to live long and prosper (as Spock would say). A more formal definition comes from The National Human Genome Research Institute: Eugenics is the scientifically erroneous and immoral theory of “racial…

Big Brother is here and watching you
Talking about trust, the other side of the coin is what is the bank doing to protect privacy? Increasingly, due to regulatory concerns, banks are becoming government spies. They are watching our every move and reporting it. This recently cropped up on my personal radar when the bank became my interrogator and grilled me about…

























