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Opinion

The schizophrenic bank

There are really conflicting needs in banking today, which are hard to break.  The result is that many banks are suffering from a form of schizophrenia where they want to be two organisations in one. The first organisation is nice and cuddly, customer loving and smiley. The second is a …

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Branch-based banking is dead, Part Two

ING cafe

A few folks seem to disagree with my assertion that branch-based banking is dead, but they may have misinterpreted my assertion as being branches are dead. They’re not. Branches are very much alive and kicking … just not as transaction centres. Branches are sales centres. And it is for this …

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Branch-based banking is dead, Part Two

ING cafe

A few folks seem to disagree with my assertion that branch-based banking is dead, but they may have misinterpreted my assertion as being branches are dead. They’re not. Branches are very much alive and kicking … just not as transaction centres. Branches are sales centres. And it is for this …

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What is innovation in payments?

I was asked to write about innovation in payments last week, and so here’s the first of three parts. The first part will focus upon retail payments innovation; the second, corporate payments; and the third, trade settlement. A weekly non-exhaustive update so to speak. First, what is innovation? Let’s define …

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Guy Kawasaki: don’t believe the bozos

The final keynote here in Hong Kong was from Guy Kawasaki, founding partner of garage technology ventures, co-founder alltop.com, original visionary partner of Steve Jobs at Apple and all round good Guy. Here’s a summary of his speech: When I was first at Apple, we had two divisions – Apple …

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Back with a bonus

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It’s been nice having a break, and feeling like the banking system isn’t the only thing I care aobut in this world. Nevertheless, the eye wasn’t completely off the ball as several grumblings and mumblings have been taking place during the last two weeks. The obvious and biggest story being …

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How a bank should respond to ‘disruption’

The word ‘disruptive’ is being bandied about liberally in the debate about new competitors, such as Zopa. First, as I’ve said before, banks don’t really have any competition except between the incumbents, due to the structure of the industry. Second, where there are openings, then disruptive new players may find …

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