Nick Ogden, CEO and founder of Voice Commerce (he previously created WorldPay, the RBS payments unit, back in 1993 and sold it to them in 2002*), recently spoke at the FSClub about using voice biometrics as part of authentication in mobile financial transactions. Who are Voice Commerce Group? Best to read what they say about…
It’s a question I’ve asked before, but is becoming even more pertinent as I see new identity management programmes being rolled out that are fragmented, uncoordinated and, in some ways, nonsensical. The point was brought home to me as I listened to the stream of discussion about identity management that took place as a workgroup…
I just received the 10-page summary of this year's IPS show. Great document produced by the indomitable Heather McKenzie – good job. Here's a little snippet to wet the appetite of those who missed it: There was a mood of cautious optimism at this year’s conference as delegates focused on the opportunities that have arisen…
Great article from Bloomberg Business Week about their #1 Customer Service Champion Provider: USAA. Here are a few selected pieces from the story: Since we first produced the list in 2007 with our research partner, J.D. Power & Associates, no other company has come close to achieving USAA's feat: a No. 1 or No. 2…
Many of us get excited about new and different toys in the payments world. From Jack Dorsey’s twittering Square to PayPal’s billions of payments, we think the world is changing dramatically. SMS texting payments in Africa and credit exchanges on Facebook add weight to our arguments for change in the core of bank processing. We…
I've been studying developments in the Middle East lately, and particularly the countries of the Gulf Cooperation Council (GCC). The GCC has been running since 1981 and comprises six core states of the Persia Gulf Region: the UAE, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar. The GCC is a bit like the EU, which formally…
According to Fast Company, only one of the Top 10 financial websites of the world comes from a traditional bank. That bank is Itaú Unibancoe in Brazil. Well done Itaú Unibancoe … what happened to the rest of you? Oh yes, banks don't innovate. I forgot. Mind you, plenty of innovation from outside banks and…
BLOG ENTRY SPONSORED BY: I've just received the magazine announcing the winners of this year's Card Awards (last year's winners can be seen here). And the envelope openings went to: Best New Credit Card Product of the YearPayPal and Santander Cards Best Credit Card Marketing Campaign of the YearBarclaycard Best New Prepaid Card Product of…
