Fascinating item sent to me by a mate that says that First Data are responsible for Frontier Airlines going bankrupt in the States.  Apparently, Frontier blame First Data because they demanded a sudden jump in collateral, due to the credit crunch, and started taking a large slice of the 70% …

I’ve blogged many times that so called free banking is a fallacy.  It’s something I have blogged about for a decade, and the recurring theme is free banking should be banned by the regulator as it’s only free as long as you don’t go overdrawn. The result is that the …

As those who read my blog will know by now I chair a very active group called Nordic Finance Innovation (NFI), based out of Oslo. Our last meetings were a great success and NFI rapporteur Danielle Pamela Neben did a great write-up afterwards. I’m guessing most of you will have …

Last week we had our first meetings of Nordic Finance Innovation, the largest networking group in the Nordic region for people involved in finance and technology which I happen to chair. The meeting focused upon data: data usage, data analytics, data leverage and data privacy. It was an interesting meet-up …

I claim that most of the banks embracing true digital transformation and not just treating digital as a channel, are led by people who understand technology. They have a leadership team who are passionate about digitalisation, and see it as a core raison d’etre of the bank’s future. Not just …

Something happened to me this week that made me think of big bank friends. It’s a different industry and one that, last month, I said we could learn from:the airlines. So, here’s a sobering, learning lesson. I’m a gold member of most airline networks, having flown Star Alliance and One World for …

Just continuing on the theme of how different industries can learn from each other, I used to work for NCR. NCR had several major industries they served: retailers, airlines, telcos and banks. The common thread across all of these industries was high frequency customer contact, and the challenge for all …

It shows the nature of money and finance in our lives, in the way that the media reports about it. Quite often you get a scary headline like the big banks are watching you or banks will sell your data and it makes us mad. Replace bank with internet giants, …

I met a Washington insider this week. During the banter, I mentioned how much better the European authorities are at beating up the US tech giants than the Americans. This is illustrated well by the recent New York Times feature on Margrethe Vestager, Europe’s competition commissioner. Ms. Vestager, 50 and …

The good thing about blogging is that I have a public record of my thinking. Hence, I can claim that Banking-as-a-Service (BaaS) is mine. That’s because I was presenting the idea ten years ago and blogged about it in February 2009. Now, no idea is unique, and the BaaS idea …

There’s a constant buzz about disruption, which kind of sounds like destruction to me. We have to realize that no one is going to destruct or even possibly disrupt banks. No one. It has not happened in my lifetime of working with technology in banks, and I don’t think it …

I have a range of technologies I use, but get frustrated with them all. My Apple Watch is redundant, as is my Microsoft Surface, and I upgrade laptop and desktop every 18 months or so, largely to keep up with the demand for speed and reliability.  It could be that …

I had a really interesting evening this week, moderating an industry roundtable with panel participants including: Cliff Moyce, Strategic Adviser, DataArt Chris Barker, Managing Director, Global Head of Digital & Engineering Services, RBS, Mike Powell, Managing Director for enterprise capabilities, Financial & Risk, Thomson Reuters Scott Eblen, Chief Product Officer, …

So we’ve all seen the headlines about Ashley Madison, the adulterer's website as it’s nicknamed.  Here’s a taste of what the site’s attitude is like (this is a real advert, not a spoof): It was the central focus of the film Men, Women & Children, which came out late last …

I chaired a meeting of bankers last night, and we talked a lot about data and data leverage.   One thing that bubbled up to the service over and over again was the threat of GAFA – Google, Apple, Facebook and Amazon (building upon last week's blog about same). This also was …