Blog Index

Our biggest stories of the past week are … #AskJPM? No way … JPMorgan’s social media disaster JPMorgan had this great idea this week: to host a twitter Q&A using the hashtag #AskJPM. It’s a #TwitterTakeover: We'll host our 1st live Q&A on leadership & career advice w/a leading $JPM exec on 11/14. Use #AskJPM…

Our biggest stories of the past week are … #AskJPM? No way … JPMorgan’s social media disaster JPMorgan had this great idea this week: to host a twitter Q&A using the hashtag #AskJPM. It’s a #TwitterTakeover: We'll host our 1st live Q&A on leadership & career advice w/a leading $JPM exec on 11/14. Use #AskJPM…

Our biggest stories of the past week are … What does a Lord Mayor do? This weekend is the Lord Mayor’s Parade, where we do literally parade the new Lord Mayor of London, Fiona Woolf. This is not the political Mayor of London, Boris, but the Lord Mayor, an office that dates back over seven……

Our biggest stories of the past week are … New book: "Digital Bank" by Chris Skinner launches today After blogging daily for over six years, I decided to edit the best parts of the blog that talk about the battle to digitise the bank into a book over the summer.  It’s not a Blook (Blog…

Our biggest stories of the past week are …  The Jester and the Bishop in the Courtroom of the Bank To this day, I have a long-lasting memory of facilitating a bank’s board meeting which ended up with the CMO and CRO having a punch-up. # It was not a pretty sight, but it was…

Our biggest stories of the past week are …  Why VideoBank is the way I've talked about videobanking for over a decade and then got this infographic and video from iStock today. Fantastic! Note: there are some videobanks out there! Banking in 2013 … just like 1913 So I’m buying a house and have a…

Our biggest stories of the past week are …  Why VideoBank is the way I've talked about videobanking for over a decade and then got this infographic and video from iStock today. Fantastic! Note: there are some videobanks out there! Banking in 2013 … just like 1913 So I’m buying a house and have a…

Our biggest stories of the past week are …  Five payments innovations down under So I just finished presenting as keynote at CeBIT Australia’s Future of Payments conference, when the day was completed by a start-up challenge (you have a lot to answer for innotribe!). The prize on offer was a free stand at… Mobile…

Our biggest stories of the past week are … Does good customer service matter?  Not really … I just had one of those really frustrating experiences with an airline. It’s a cheap airline that charges for an extra €10 for a large cabin bag (over 42 x 32 x 25cm) to be taken on board,…

Our biggest stories of the past week are … Does good customer service matter?  Not really … I just had one of those really frustrating experiences with an airline. It’s a cheap airline that charges for an extra €10 for a large cabin bag (over 42 x 32 x 25cm) to be taken on board,…