Our biggest stories of the past week are … Wake me up before September ends It’s August and September is imminent. What happens in September? The Financial Services Club begins its new season of meetings? Yes. The world starts preparing for the end of summer / start of summer, dependent upon which hemisphere you live in? …
Our biggest stories of the past week are … 61% of US internet users bank online Pew Research is always producing interesting reports, but this one specifically caught my attention this week: 51% of US adults bank online. Over half of Americans are banking online or, if you translate that into those who use the…
Our biggest stories of the past week are … A £30 billion banking mess (but it's getting sorted out) I hosted a dinner this week, where a group of senior bank executives involved in cleaning up the PPI mess gathered to debate and discuss what had been learnt from the experience. For those overseas readers…
Our biggest stories of the past week are … The customer is … not always right I just found a great website called Not Always Right that tells the staff side of humorous or challenging customer experiences in the USA. It’s brilliant. Here are my faves that relate to banks. UK banking overhaul continues We…
Our biggest stories of the past week are … Is the Governor of the Bank of England lost at sea? We have several national British Treasures: Buckingham Palace, the Queen, the Houses of Parliament, Bruce Forsyth, Chicken Tikka Masala; but a new one is bidding for glory. Sir Mervyn King, the outgoing Governor of the…
