Another day, another challenge. Again, it’s to do with the move from the physical distribution of paper to the digital distribution of data (my favourite mantra of the moment) and the way in which things change. Think of it this way, I’m talking to a company about relationship management. Their view: it all comes down…
Building on yesterday’s debate about Google and co coming into banking, and the previous discussions of such: Imagine less than 50 banks left in the world by 2030 (why most will not become digital) If you think 'rip out and replace our systems' is naive … think again … and there’s been loads more, I was…
I chaired a meeting of bankers last night, and we talked a lot about data and data leverage. One thing that bubbled up to the service over and over again was the threat of GAFA – Google, Apple, Facebook and Amazon (building upon last week's blog about same). This also was raised at the conference I…
Having taken a gun to omnichannel and a meat cleaver to the banking system, today’s turn is the customer. No, I’m not going to kill the customer – we love them and delight them! – but I do want to have a go at two other popular misconceptions. Customer relationships and customer demographics. On the relationship…
Having taken a gun to omnichannel and a meat cleaver to the banking system, today’s turn is the customer. No, I’m not going to kill the customer – we love them and delight them! – but I do want to have a go at two other popular misconceptions. Customer relationships and customer demographics. On the relationship…
I talked yesterday about digital banks underpinning corporate digitisation, but corporate digitisation is being driven by consumers. That’s a radical statement in itself with the most radical aspect being the consumerisation of technology. That is the real change here, and this theme comes up at every conference I go to. This is because we all lament…
I talk a lot about how the digitisation of banking is changing the customer relationship, and this is as true for the corporate customer as the retail consumer. Examples are appearing everywhere of real-time access to cash netting and pooling, and immediate payments across borders and continents, but there are nuances to the beat of…
I talk a lot about how the digitisation of banking is changing the customer relationship, and this is as true for the corporate customer as the retail consumer. Examples are appearing everywhere of real-time access to cash netting and pooling, and immediate payments across borders and continents, but there are nuances to the beat of…
