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Shaping the future of finance

Digital Bank

The developer-driven bank

Building on yesterday’s blog (Do bank’s need a CIO?) , the key misunderstanding is the role.  Most banks thing the CIO is there to run the technology.  They’re not.  That’s what they used to do.  That’s not the job for the future. First and foremost, the person leading technology developments in any incumbent bank of…

Renewing core systems is like renovating the subways

Someone recently equated banks and their systems and structures, to the underground in London.  It’s a lot of pipes, wires, cables and tunnels that were built in the Victorian times and are still operating today.  You have engineers on the tracks every night and day, trying to keep the systems running, whilst also trying to…

UK banks ordered to digitalise or else

On Tuesday the Competition and Markets Authority (CMA), a UK Government Agency, told British banks that they must digitalise or suffer penalties.  In a report entitled Making banks work harder for you, they have ordered the UK banks to digitalise within two years or face regulatory fines. The key headlines include, under what the CMA…

A seven year old idea comes of age: Bank-as-a-Service

In 2009, I coined the word BaaS.  No, nothing to do with sheep!  Instead, BaaS stands for Banking-as-a-Service.  In 2016, everyone is talking about this: Banking as a Platform (BaaP), The Financial Brand, March 2016 Banking-as-a-Service: Common play of banks and fintech, FinTech Rankings, March 2016 ‘Banking as a Service’ for Fintechs Seeking Scale, American…

As branches close, what do we do with the people?

Talking with the leader of a large bank the other day proved illuminating.  He said to me that he could see the digital revolution happening, and wants to embrace it.  All well and good.  He continued then to say something that I hear quite often: “but what do we do about the people”. Just as…

The case for bitcoin (or something like it)

I can remember a few years ago that the UK pound was almost at the level of being valued at $2.  Two dollars to the pound.  Amazing.  I brought a lot of American stuff that year.  Yesterday, I bought something and it was $1.30 to the pound.  Shoot.  The dinner for $100 that a few…

Fintech 1, 2 and 3.0 … there’s an elephant in the room and it’s under attack

I was piqued by Victor Matarranz’s [SEVP Head of Group Strategy and Chairman’s Office, Banco Santander] presentation at MoneyConf last week, mainly because he began by talking about Fintech 1.0 versus Fintech 2.0. Fintech 1.0 he defined as the emergence of peer-to-peer lenders and new payments companies between 2010 and 2014.  During this time everyone…

Digital is all about the people

I got caught up in a conversation about building a new digital bank the other day, and being asked how I would organise the project.  I’m a simple guy and go back to basics, and the basics are people, process and product. People – customers and employees – are where it all starts.  Happy staff…

The financial customer of 2025 (according to #firstdirect)

I get all sorts of crappy press releases from public relations managers who are eager to see me prostitute my blog for them. Rarely would I post their stuff here unless it was seriously interesting or I feel very lazy or both. You can decide which category this fits into: first direct identifies the factors…

Who wants to bank with Goldman Sachs? I do/don’t

Not sure how many of you spotted the announcement last month that Goldman Sachs is launching a retail bank, but it’s been interesting to monitor such developments. First there was a raft of press reviews of the announcement: Goldman Sachs gets into retail banking Goldman Sachs Enters Retail Banking Market with GS Bank Here’s How Goldman Sachs Plans to Go After the…

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