Part One – Future Risks and Opportunities: CEE
We had our final meeting of the year for the Financial Services Club in Central & Eastern Europe (FSClub CEE) this week, with an excellent panel discussion about the risks and opportunities across the region looking forward. This is almost a bookend to our opening FSClub CEE discussion of whether there was a credit crisis…

Part One – Future Risks and Opportunities: CEE
We had our final meeting of the year for the Financial Services Club in Central & Eastern Europe (FSClub CEE) this week, with an excellent panel discussion about the risks and opportunities across the region looking forward. This is almost a bookend to our opening FSClub CEE discussion of whether there was a credit crisis…

Who’s afraid of Tesco Bank?
Just back from Athens at a conference on retail banking with the star attraction being yours truly … well, I thought I was the star attraction until the post-lunch heavyweight speaker Sir Terry Leahy, Chief Executive of Tesco, turned up … I remember hearing Tim Mason, Tesco's Marketing Director, back in 1997 talking about internet…

Fragmenting the banking structure
Most banks have evolved from days of branches and large offices, to banks with multiple channels of distribution and extensive technology backbones. The issue banks have with this structure is that the technology backbone is broken. This is well illustrated by a comment from one payments manager who said to me that he gets his…

We don’t need your customer service
For a while now Monitise, the mobile payments processing firm, has been researching views on the future of banking with the Future Foundation, part of Experian. Their objective is to find out how our relationship with money is changing and to understand how the culture of money will develop over the next few years. The…
We don’t need your customer service
For a while now Monitise, the mobile payments processing firm, has been researching views on the future of banking with the Future Foundation, part of Experian. Their objective is to find out how our relationship with money is changing and to understand how the culture of money will develop over the next few years. The…
We don’t need your customer service
For a while now Monitise, the mobile payments processing firm, has been researching views on the future of banking with the Future Foundation, part of Experian. Their objective is to find out how our relationship with money is changing and to understand how the culture of money will develop over the next few years. The…























