Chris Skinner's blog

Shaping the future of finance

What do wealthy customers want?

I talk to a lot of wealth managers and private banks. They want to lead in digital as their clients are the coolest, richest people on the planet.  It used to be that everything for a high net worth (HNW) client was face-to-face; now it’s skype-to-skype; tomorrow it’s machine-to-machine. The large wealth managers, private banks…

What do retail customers want?

I blogged the other day about too many banks and that there’s not a big enough market for forty of them here in Britain.  It made me think about what do customers really want?  We talk about digital, apps, mobile and more, and yet the average customer … are they bothered?  I suspect that many…

The Finanser’s Week: 21st November – 26th November 2016

This week’s main blog items are … A Banking Carol It was almost December 25, Christmas, and Jimmy Diamond was a happy man for a change. Just this week his bank had opened 100,000 new customer accounts (even though only 25,000 people had visited the bank); they had managed to sneak an extra 1% onto…

A Banking Carol

It was almost December 25, Christmas, and Jimmy Diamond was a happy man for a change. Just this week his bank had opened 100,000 new customer accounts (even though only 25,000 people had visited the bank); they had managed to sneak an extra 1% onto credit card holders balances (without informing most cardholders explicitly of…

Reboot the bank’s boardroom NOW!

Bye bye banking job for life Many of the banking folk I meet have been with the bank as man and boy, woman and girl.  It’s a job for life.  Funnily enough, I’ve never known one of those jobs.  I guess it’s because I work in tech, and many of the tech firms I’ve worked…

R3 in bumpy waters

An interesting week as R3 goes through restructuring.   Santander and Goldman Sachs leave and the Monetary Authority of Singapore, a regulator, join.  Interesting. Since R3 arrived on the scene in 2014, it has been a train of technology.  The consortium started on September 15, 2015 with 9 financial companies: Barclays, BBVA, Commonwealth Bank of Australia,…

Which digital currency will win: bitcoin or ether?

I’m a big fan of Kraken, the digital currency exchange in California, as it’s my main exchange for investing in digital assets.  If you want to know more, checkout their general overview at the end of this blog.  I’m also a fan of their blog, which regularly sends me interesting stuff and they’ve just launched…

American Express … and the Book of Mormon

So here’s a story you’re gonna love. I did an American friend a favour and, to say thank you, they sent me $500 in the post in the form of a travelers cheque. Really generous, thank you, but what the hell is a travelers cheque?  I vaguely remember them, but weren’t they eradicated in the…

It’s so easy to hack you, and here’s how

It was really interesting listening to Jamie Woodruff, The Ethical Hacker, talking about how he can break into anyone’s system.  It’s pretty easy when you know how.  His discussion shows just how easy it is, if you have confidence to con.  This reminded me of Tony Sales who spoke at the Financial Services Club three…

Too many banks

I’m losing track of the number of new banks that have announced they are launching in Britain.  I say there’s 40, but there appears to be a new one every day.  The latest one is Zopa, the P2P lender, who are branching out … not that they have any branches to begin with. So, from…

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