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5,300 Wells Fargo employees have been caught faking customer account openings in order to hit their sales targets. That sounds pretty disgusting doesn’t it, but it’s nothing new.  In fact, we here in old America or, as some call it, Britain, have been living with this for half a decade. During the 2000s, leading up…

I was at a conference the other day when the presenter showed this quote from the Wall Street Journal: The question is so simple it seems silly: What is a bank?  Of course you know the answer. A bank pools savings and then allocates that capital. Simple, right? But that’s just the start.  In 2016 a…

As mentioned last week, the CIO’s role is changing from running an empire of maintenance engineers to organising a distributed development organisation. The change in the role is one from a hierarchical control structure, where everything is proprietary and internal, to a flattened organisation that is open and broad. Much of the developments will come…

  Here are our key posts for the past week … Do banks need a CIO? I was talking with a technology firm the other day.  They offer everything from cloud to core systems.  Their issue is that the competition wins every time.  Not IBM.  Not Accenture.  Not TCS.  Not FIS.  Not SAP.  Not any…

Building on yesterday’s blog (Do bank’s need a CIO?) , the key misunderstanding is the role.  Most banks thing the CIO is there to run the technology.  They’re not.  That’s what they used to do.  That’s not the job for the future. First and foremost, the person leading technology developments in any incumbent bank of…

I was talking with a technology firm the other day.  They offer everything from cloud to core systems.  Their issue is that the competition wins every time.  Not IBM.  Not Accenture.  Not TCS.  Not FIS.  Not SAP.  Not any of the big names you could mention in such areas.  No, their competition is the CIO….

I’ve blogged a lot about digital identities, but failed to cover an in-depth review of the largest identity program in the world: Aadhaar.  It’s been very remiss of me, but I’ve been waiting for the right moment and now seems to be that moment. Aadhaar is well known for those in the identity field, but…

Building upon Friday’s discussion of how the system treats the poor, there are interesting movements afoot at the Brookings Institute.  If you’re not familiar with Brookings, it is one of America’s oldest Think Tanks and provides independent research into social sciences, particularly economics, governance and foreign policy, for the US Government. The Institute has a…

I don’t often highlight the Financial Services Club’s forthcoming meetings, but felt it worth just noting a few upcoming specials.  Join the Club if you want to come along: Financial Services Club England September 6 Future Applications of the Blockchain Technology – Leanne Kemp, Founder and CEO, Everledger September 20 The Refugee Crisis is also an…

Here are our key posts for the past week … How the system crushes the poor Building on yesterday’s discussion of the digital divide turning into a human divide*, I find it intriguing how we talk incessantly about financial inclusion and how technology will bank the unbanked.  It is our dream.  But is it just…