300 years and still going strong?
A final comment on leadership for digital transformation. I was in a conversation with a bank yesterday when, half way through, the senior chap there said “look Chris, we’re a 300-year-old institution, things change but not that fast”. 300 years old. Wow. They were actually established in the 1600s. That was just after the Great…

Where is the bank’s digital vision?
It’s intriguing to find more and more banks creating digital heads. I meet them regularly, I’m the digital head of retail banking; I’m the digital head of retail business banking; I’m the digital head of the investment bank; I’m the digital head of our transaction banking business; I’m the digital head of our commercial bank;…

The cynical bankers’ trick: show me the money
I’ve spent decades preaching transformation and the easiest way to shut me up is ask: Where’s the business case? This is the question normally asked by the mealy-mouthed cynical financial controlling banker in the audience … They want the spreadsheet showing the cost-benefit analysis and return on investment figures. The problem is that, as anyone…

Who owns the customer in the internet of things?
I’ve been talking the internet of things for a while as, after all, The ValueWeb is the internet of value that underpins the internet of things. A key concept of the internet of value is how it supports your television, car, fridge, shoes, phone, computer and your partners’ and chidlrens’ things to buy and transact. …

APIs is all about trains, ships and standards
We had a meeting of the Financial Services Club in Oslo last night, talking about the Payment Services Directive 2 (PSD2) and Open APIs (Application Program Interfaces). It was a fun meeting and covered the in’s and out’s of closed versus open APIs, the implications of allowing Trusted Third Parties (TTPs) access to the bank’s…

How do governments regulate a networked world?
Following on from yesterday’s blog about Little Britain and a hard Brexit, we all know the world has been globalising and, even though there is currently a backlash against globalisation per se, it is unstoppable. It is unstoppable primarily because of technology. The whole planet is now on the network. Seven billion people have access…

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