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The voice of the customer

I was pointed to this article in the weekend’s Daily Wail by the one and only Duena Blomstrom, and it makes for great reading.  It’s all about the death squeals of consumers and journalists as they see the last bank in the village leave.  Here’s the list of HSBC bank branch …

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The unbankable banked

Reflecting on the last year, it’s been crazy.  I feel like I’ve spent most of the year jumping on and off airplanes.  Most visited cities are London, for obvious reasons, and Singapore.  I must have been there five or six times this year, and that reflects Singapore’s ambitions to be …

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Do you suffer from glanger?

It’s amazing how you can feel glee and anger in the same moment or, as I call it, glanger.  I have this so often with technology.  The glee of finding a new app that solves a major pain in your life; the anger when that app freezes and you have …

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