Opinion

I was surprised or not to have a long discussion with some bankers and corporates about personalisation last night. My contention was that a bank should know that they have an influential corporate treasurer decision maker as a business client, and be able to use that knowledge to deliver better service to that individual as…

I’ve been getting around a bit this week.  Having had long conversations with cybersecurity experts, I’ve also been having long conversations with treasurers. Many of them. Many of them, mainly with the world’s largest corporations. And it’s been interesting, as they all share one over-riding common concern. Regulations. Now I thought bankers were the only…

I’ve been getting around a bit this week.  Having had long conversations with cybersecurity experts, I’ve also been having long conversations with treasurers. Many of them. Many of them, mainly with the world’s largest corporations. And it’s been interesting, as they all share one over-riding common concern. Regulations. Now I thought bankers were the only…

I was asked to chair a panel at the end of a one day conference on the future of payments. I therefore listened to every presentation carefully and, in opening the panel, was asked to give a ten minute summation of what I had heard that day. Here’s what I said: There are a number…

Trust you all had a good Easter break.  I did … full of chocolate. Ah well, back to the grindstone, and thought that it might be worth mentioning a little incident that annoyed and then amused me last week. I won’t name the bank – although those who follow my twitter account will know who…

Trust you all had a good Easter break.  I did … full of chocolate. Ah well, back to the grindstone, and thought that it might be worth mentioning a little incident that annoyed and then amused me last week. I won’t name the bank – although those who follow my twitter account will know who…

There are regular discussions at the Financial Services Club, conferences and meetings about the cashless, branchless future. Visa and MasterCard are huge advocates of a war on cash, as are the mobile wallet providers. Brett King and the Bank 2.0 crowd talk lots about a branchless world of banking and how branches are all irrelevant…

There are regular discussions at the Financial Services Club, conferences and meetings about the cashless, branchless future. Visa and MasterCard are huge advocates of a war on cash, as are the mobile wallet providers. Brett King and the Bank 2.0 crowd talk lots about a branchless world of banking and how branches are all irrelevant…