There are really conflicting needs in banking today, which are hard to break. The result is that many banks are suffering from a form of schizophrenia where they want to be two organisations in one. The first organisation is nice and cuddly, customer loving and smiley. The second is a bad tempered, suspicious, customer hating…
A few folks seem to disagree with my assertion that branch-based banking is dead, but they may have misinterpreted my assertion as being branches are dead. They’re not. Branches are very much alive and kicking … just not as transaction centres. Branches are sales centres. And it is for this reason that the current branch…
A few folks seem to disagree with my assertion that branch-based banking is dead, but they may have misinterpreted my assertion as being branches are dead. They’re not. Branches are very much alive and kicking … just not as transaction centres. Branches are sales centres. And it is for this reason that the current branch…
Here’s a summary of the presentation I gave at the conference this week. The headline is that the traditional model of banking is dead, long live the new bank model. The dead model is the one where 80% of costs of retailing are in stores (branches). Branch based banking is dead. Branches are not dead…
Here’s a summary of the presentation I gave at the conference this week. The headline is that the traditional model of banking is dead, long live the new bank model. The dead model is the one where 80% of costs of retailing are in stores (branches). Branch based banking is dead. Branches are not dead…
I was asked to write about innovation in payments last week, and so here’s the first of three parts. The first part will focus upon retail payments innovation; the second, corporate payments; and the third, trade settlement. A weekly non-exhaustive update so to speak. First, what is innovation? Let’s define it again (yes, I’ve blogged…
The final keynote here in Hong Kong was from Guy Kawasaki, founding partner of garage technology ventures, co-founder alltop.com, original visionary partner of Steve Jobs at Apple and all round good Guy. Here’s a summary of his speech: When I was first at Apple, we had two divisions – Apple II and the new, yet…
So, the innotribe session has just come to a close. I'll post more about the ideas proposed for SWIFT to invest in later, but here's our team's idea. First, what is innotribe? It's a stream at SIBOS focused upon finding innovations in finance for the future comprising SWIFT and banks, corporates and anyone else who's…
