Blog Index

A summary of the main blogs of the week … What do retail customers want? I blogged the other day about too many banks and that there’s not a big enough market for forty of them here in Britain.  It made me think about what do customers really want?  We talk about digital, apps, mobile…

This week’s main blog items are … A Banking Carol It was almost December 25, Christmas, and Jimmy Diamond was a happy man for a change. Just this week his bank had opened 100,000 new customer accounts (even though only 25,000 people had visited the bank); they had managed to sneak an extra 1% onto…

  The highlights of this week’s blog include …. Look at financial inclusion for innovation I guess in concluding this weeks’ thoughts, I’m left reflecting on a similar idea to the one I blogged a couple of weeks ago about a world turned on its head.  This time it’s a different take on the same…

This week’s blogging has been all about the future. A glimpse of the future, part one I know I talk about banking and technology most of the time, but I also have other topics of interest.  Art, history, travel, fine wine … although I obviously look at them all from a banker’s point of view…

The main blog posts this week are … A world turned on its head Back to London after almost a week in Vegas.  Amazed I’m still writing.  In fact, amazed to be alive as Vegas is one helluva weird old town. As I’m leaving, I’m struck by an observation that has occurred to me before,…

The main blog posts this week were … Who owns the customer in the internet of things? I’ve been talking the internet of things for a while as, after all, The ValueWeb is the internet of value that underpins the internet of things. A key concept of the internet of value is how it supports…

The main blog posts this week were … If you want to convince the bank to change, read this blog I was thinking about not sharing this info but hey, as you are good enough to read my blog … here’s the bottom-line on digital disruption (ed: oh no, Chris said the D-word!). There’s a…

The main blog posts this week were … Wouldn’t it be simpler just to launch a new bank? One of the commonest questions I’m asked is whether the bank should just launch another bank, rather than trying to be digital and convert the existing bank.  The idea is that the new bank will have no…

Here are our key posts for the past week … Do we really need to rip up the roads? In a discussion yesterday, I made a comment which resonated.  It was in comparing FinTech with transportation, and the idea that just because FinTech comes up with the idea of a self-driving car does not mean…