Case Studies

I feel like I spend a lot of time these days dissing contactless payments, or at least those that rely on NFC and RFID chip technologies. The reason being that I cannot see why I would want to get something out of my pocket to touch on a terminal – these are actually contact payments,…

We seemingly spend all of our time bashing banks these days, me included.  They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a bank … she thinks I’m…

We seemingly spend all of our time bashing banks these days, me included.  They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a bank … she thinks I’m…

This week's UK Computing magazine has an interesting interview with Barclays retail COO Shaygan Kheradpir.  In a pure scrape of the entire article, I thought it worth reproducing here: Enabling customer-facing staff to access bespoke financial services apps using tablet computers is just one of several ways in which COO Shaygan Kheradpir is transforming the retail banking experience…

In wrapping up my TEDx Wall Street experience, there were a few other presenters who intrigued me.  First was Rahaf Harfoush, who talked about the future of protest. Rahaf is an author and ‘innovation strategist’, whatever that is, and focused upon the Occupy Wall Street, Arab Spring, Molly Katchpole and similar movements in the Year of…

In wrapping up my TEDx Wall Street experience, there were a few other presenters who intrigued me.  First was Rahaf Harfoush, who talked about the future of protest. Rahaf is an author and ‘innovation strategist’, whatever that is, and focused upon the Occupy Wall Street, Arab Spring, Molly Katchpole and similar movements in the Year of…

I haven’t written much about social media lately.  The reason is that it’s now mainstream and dull.  When you're scanning future views, you’re not as bothered about Facebook and Twitter when everyone’s familiar with and using such services. Facebook's pervasiveness is well illustrated by the Facebook IPO  announcement, which gave a raft of good stats about how…

I haven’t written much about social media lately.  The reason is that it’s now mainstream and dull.  When you're scanning future views, you’re not as bothered about Facebook and Twitter when everyone’s familiar with and using such services. Facebook's pervasiveness is well illustrated by the Facebook IPO  announcement, which gave a raft of good stats about how…

I’ve written a few bits about Bitcoin but it still confuses folks, as was clear from the debate we had about it at the Financial Services Club the other night. Donald Norman, co-founder of the Bitcoin Consultancy, presented the latest state of play in the currency … … and it led to one of the liveliest…

I discovered a fascinating report from Mobey Forum this morning. It was released this week, and says that “providing consumers with the convenience and functionality of mobile wallet technology will not be sufficient to drive mass-market adoption”. Mobey Forum – which describes itself as “the global bank-led industry association defining a prosperous mobile financial services…