“We have created a generation of box tickers and button pushers”
Six years ago, I wrote about John Cryan, the then CEO of Deutsche Bank, saying that most people in the bank would lose their jobs to AI. He stated at a German conference that “people behaving like robots doing mechanical things, tomorrow we’re going to have robots behaving like people”. Thirty years ago, showing my…

Imagine if you integrated emotions with transactions
If banking was delivered like a song, how would it feel? Would it have emotion and belief, or just be delivered as words and music by a robot? The difference between customer engagement and customer service is pretty much the difference between delivering a stage song and being on the stage. I am a huge…

The UK sets out plans for stablecoins … do the plans have a major flaw?
After Terra-LUNA, SBF and FTX, and the whole wild west of digital currencies, stablecoins are now in fashion as the Bank of England and Financial Conduct Authority (FCA) outlined the UK plans for legitimising stablecoins yesterday. Bear in mind these are not CBDCs (Central Bank Digital Currencies), but currencies backed by CBDCs, fiat currencies or…

The Finanser’s Week: 30th October – 5th November 2023
This week’s main blog discussions include … The rise and fall of a cryptopunk How could I not make a blog about Sam Bankman-Fried who, yesterday, was found guilty of running a Ponzi scheme smash-and-grab using cryptocurrency? Well, I couldn’t, so here it is. Yesterday Sam Bankman-Fried (SBF), the tousle-haired mogul who founded the FTX…

The rise and fall of a cryptopunk
How could I not make a blog about Sam Bankman-Fried who, yesterday, was found guilty of running a Ponzi scheme smash-and-grab using cryptocurrency? Well, I couldn’t, so here it is. Yesterday Sam Bankman-Fried (SBF), the tousle-haired mogul who founded the FTX cryptocurrency exchange, was convicted of all seven charges of fraud and conspiracy after a…

Why banks are not tech firms
I was asked to come onto a news channel this week to talk about the state of banking. The latest Q3 results have come in, and most of the banks have stonking results thanks to interest rates rising. Increasing rates rapidly on loans, whilst dragging feet on savings rates, created a basis points differential that…

Swift is a Unicorn
No, this is not Swift, the global bank messaging network, but Taylor Swift who is now a unicorn, worth more than a billion dollars. Bloomberg reports that “the success of the Eras tour — a Super Bowl-sized event spanning numerous cities that has shattered records, sparked ticket frenzies and even caused the equivalent of a…
























