Numbers

I was chatting about Unicorns yesterday.  I won’t say which one we talked about, but one specific firm was being picked on as unsustainable and incorrectly valued.  I was particularly surprised to hear that their cost of customer acquisition is estimated to be $400 per customer.  For a start-up firm …

I got an interesting research report this week about consumer attitudes towards banks in Europe: More than a third of European consumers would move bank if they didn’t offer up-to-date technology to aid interaction Nearly a third are already embracing mobile payments, while a fifth are already using wearables and …

I’ve been illustrating my frustration with incumbent banks for some time, saying that they lack technology leadership.  Almost a third of my new book talks about the biggest challenge for banks to respond to Fintech, Big Data, Cloud, Blockchain and all those other issues is to have leadership.  Digital transformation …

When you talk non-stop about digital, it sometimes gives you a reality check when you actually live life in a physical world.  The frustrations of crashed systems, products that don’t work, call centre operators who aren’t co-operative and check-in staff who can’t check-in.  Equally, there are the moments of pure …

I received three links yesterday that were really useful. The first is from my friends at the Financial Brand who, every year, offer a free PowerPoint of useful stats and facts related to bank marketing.  There are over 200 stats and graphs in this year's PowerPoint (7.5MB), which has just …

Monitise produced a report six months ago on mobile usage, and have produced an update this week with some interesting numbers.  For example: 1,124 people use Facebook mobile every month (1,008 million six months ago [sma])  456 million people only use Facebook mobile (341 million sma) 85 billion apps have been downloaded …

I noted the disconnect between the bank community and the technology community sometime ago in my Red Pill moment, and as the year passes it becomes more and more obvious to me that we are going through a sea change in finance. Almost every day, I encounter a new start-up …

Funding Circle sent me a great infographic in celebration of their fourth birthday on 13th August. Over the last four years, the start-up has crowdsourced over £330 million of lending to over 5,500 small businesses across the UK, creating an estimated 16,500 jobs. Here are the numbers …

Funding Circle sent me a great infographic in celebration of their fourth birthday on 13th August. Over the last four years, the start-up has crowdsourced over £330 million of lending to over 5,500 small businesses across the UK, creating an estimated 16,500 jobs. Here are the numbers …

Talking of how fast things change, here are a few Friday facts to make you smile (or feel ill). The UK Office of Communications (Ofcom) run regular surveys on our digital lifestyles. This year the impact of smartphone and tablet computing hits the radar and shows how things have changed fast. …

Talking of how fast things change, here are a few Friday facts to make you smile (or feel ill). The UK Office of Communications (Ofcom) run regular surveys on our digital lifestyles. This year the impact of smartphone and tablet computing hits the radar and shows how things have changed fast. …

I got this report from Monitise a month ago, but only just got around to writing about it.  It's stats about mobile money and, if anyone knows me well, they'll know that I like stats.  So here are some numbers: 1,008 million people use Facebook mobile every month 341 million people …

Each year, The Banker magazine (to which I contribute a monthly column) publishes their list of the Top 1000 banks.  It’s a great research resource that I’ve been tracking since 1994, when half the banks in the top 10 were Japanese.  Now, half of them are Chinese.  Ten years ago, they were …

As the author of a book called Digital Bank, a headline that reads Brits embrace digital banking cannot be ignored. Sure enough, it’s the publication of the British Banker’s Association’s report The Way We Bank Now, the second report analysing the move to phone and online banking by the great …

In late 2013, we researched the views of how payments markets are responding to change. The results are intriguing, so here's the management summary.  If you would like  a free copy of the report, just download here.