Someone made the comment that I would not receive any business from the five banks named yesterday with the biggest mistakes, so I thought I would rectify that by picking on five good things that banks are doing. It’s harder to find, because it is less reported, but there are a number of banks that…
Rebuilding trust. A phrase that is used regularly throughout the banking industry since the crisis began. I particularly remember it being used as a theme at SIBOS two years ago; it was a theme that ran through Bob Diamond’s Today Lecture in 2011; and it is a theme that is running throughout the City still,…
A dreadful question I know, but one that comes up regularly in discussions about work/life balance and, more importantly, money/happiness debates. The question is at the heart of where you prioritise: family and community or work and wealth. It came up again during the last few weeks of scandal in the City, and the conversation…
I’ve talked a lot on this blog about P2P or social lending, mainly because I’ve been involved with Zopa since its launch and followed its siblings: Boober, Smava, Prosper, Lending Club, Ratesetter, Cashare, Loanio … Suffice to say there is a world of direct social lending out there and it’s now big business (Zopa recently gained…
With all this talk of greed and corruption in the City (more on that later too), everyone is demanding a return to basic banking. I’ve heard this several times in the past week and over the past few years. Just yesterday, over lunch, my colleague was recalling the days when you needed credit from the…
Just spent a few days in Moscow. It’s my third visit here, and each time I find the country intriguing, enlightening, engaging and frustrating. By way of example, the society is still very rules-based but everyone ignores the rules because no-one enforces them properly. The traffic is jammed all day on the freeways, and cars…
We talk a lot about the threat of mobile carriers and telecom firms moving into banking and eating our lunch. We cite examples such as NTT DoCoMo buying a credit card firm or Safaricom becoming the biggest financial transactor in Kenya, and what that will mean to banking in the future. We see O2 and…
I was surprised or not to have a long discussion with some bankers and corporates about personalisation last night. My contention was that a bank should know that they have an influential corporate treasurer decision maker as a business client, and be able to use that knowledge to deliver better service to that individual as…
