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Digital Bank

China’s drive to reduce poverty

It’s a bank holiday weekend, and I would normally switch off. But no. Like so many of us, I’m still watching the news, keeping up-to-speed on twitter and facebook, scanning my emails and getting links. One link led me to a documentary on YouTube. It hooked me because someone mentioned …

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The downside of digital banking

I find it interesting to watch behaviours online. For example, I sometimes get an email saying, “please take John Doe off your subscriber list”. I’m sitting there saying just unsubscribe. There’s a link on the distribution email clearly saying unsubscribe here. How come they don’t get it? I got a …

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Oh no! It’s Bankenstein …

For years, we’ve talked about banks having a spaghetti systems structure aligned to a line of business product-centric organisation, that focuses upon the internal sales process rather than the customer. It’s true, but it’s due to the longevity of many banks. Some banks are over 500 years old and most …

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Data is the key

I’ve recently contributed to an Oracle report, providing the foreword – the report can be downloaded here – and highlights how data is changing the financial services landscape, and how banks can: thrive in the face of ravenous competition from digital banks, fintechs and tech players build an open banking …

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Why I hate the term ’embedded’

OK, I’m a Victor Meldrew and have several pet hates. In particular, people who use corporate-speak … Source: Forbes In banking, there are two terms I hate: channel (and all of its derivatives like omnichannel and mulitchannel) and, more recently, embedded. Folks who regularly read the blog know that I hate …

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Smaller banks have the happiest customers

Following on from why startups will fail if they compete head-to-head with a bank, I got this headline the other day saying that smaller banks have the happiest customers. The latest analysis of feedback and complaints data conducted by consumer website Fairer Finance shows that big brands such as Halifax, Nationwide, …

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The view from 2050

After discussing 2030 and beyond yesterday, I got into an interesting discussion about 2050 and beyond the other day. It started with looking back 25 years and looking forward 25. Looking back 25 years, I realised that discussions of modular, object-oriented, service-based banking is now really old. I was having …

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