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Are Monzo’s growing pains, major pains?

Building on yesterday’s blog where I mentioned Monzo’s issues of client onboarding, I mentioned that, for the past few months, I’ve noticed many tweets from Monzo customers about accounts being closed suddenly, with no explanation. Each time, I’ve shared the information and copied Monzo and asked them to explain. Hey …

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China’s drive to reduce poverty

It’s a bank holiday weekend, and I would normally switch off. But no. Like so many of us, I’m still watching the news, keeping up-to-speed on twitter and facebook, scanning my emails and getting links. One link led me to a documentary on YouTube. It hooked me because someone mentioned …

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Smaller banks have the happiest customers

Following on from why startups will fail if they compete head-to-head with a bank, I got this headline the other day saying that smaller banks have the happiest customers. The latest analysis of feedback and complaints data conducted by consumer website Fairer Finance shows that big brands such as Halifax, Nationwide, …

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How China’s FinTech is changing everything

I joined a Clubhouse discussion the other day – Clubhouse? What? – and discussed Chinese FinTech and its impact on the rest of the world. I really enjoyed the conversation and it was nice that my friend Sophie Guibaud summarised it afterwards. I asked her if she would let me …

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The case against NFTs

I’d just written my two pieces last week about non fungible tokens (NFTs) … WTF is an NFT? NFTs show why banks must focus upon digital asset management … when I spotted a fellow blogger and colleague who I respect, Sebastien Meunier, had written about them too. In Sebastien’s case, …

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Read all about it: The Kalifa Review is out!

I blogged the other day about Singapore-on-the-Thames in anticipation of the Kalifa Review of UK FinTech. Today, the review is released so, here it is:  Executive Summary Over the past decade, the UK has been quietly undergoing a fintech revolution – in jobs, innovation, improvements to people’s lives and …

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