This week’s main blog discussions include … When you’ve already offended customers, is it a good idea to tell them: “go f**k yourself”? This blog often talks about Elon Musk, but then it also looks at the activities of Mark Zuckerberg, Richard Branson and more. They all share several things: billionaries, visionaries, autism and a…
This blog often talks about Elon Musk, but then it also looks at the activities of Mark Zuckerberg, Richard Branson and more. They all share several things: billionaries, visionaries, autism and a yearning to open a bank or destroy banking. Just four months ago, I asked the question … Q: Can Elon Musk create PayPalX?…
At another recent conference McKinsey presented. Now it is easy to take a pop at McKinsey but they have produced some useful reports recently, specifically: McKinsey’s Global Banking Annual Review 2023 Fintechs: A new paradigm of growth So, I was interested in their presentation. One slide in particular stood out, titled: the four key drivers…
In a guest column six years ago James Vaccaro, then Director of Corporate Strategy at Triodos Bank, introduced the United Nations’ Principles of Responsible Banking to my community. Six years later, are they working? Apparently not. In a new guest column, James argues the industry efforts may be authentic, but they need better management to…
Being intrigued by Generative AI, I’ve spent some time studying things. In fact, a lot of time watching movies and reading columns full of how it is making us worried about the future. Therefore, in the spirit of worrying you, I asked ChatGPT to write me a scene of a bank customer dealing with their…
Space … the final frontier … these are the voyages of the challenger bank Trekkie. Our mission: to boldly go where no bank has gone before. Today, we landed on planet Earth and decided to look at financial inclusion, and the role of banks in ensuring everyone has access to an account. In some countries,…
I just chaired a major retailers conference in Malmo, Sweden. Not a payments conference or retail payments conference or merchants payments conference. A retailers conference. It surprised me how much of the discussion was about loyalty, customer engagement and customer retention, as those discussions rarely come up at payments conferences. In fact, when I listed…
The cryptocurrency industry is maturing and, as it does so, the government, statists and regulators are diving in to control it, as are the banks and financial institutions. In fact, it intrigued me when talking with a major institution the other day that they said they could have been Coinbase, if only their management team…
