Is there life on Mars?
Twenty years ago, I remember being impressed when the late, great David Bowie launched a bank. Admittedly it was backed by USA Bankshares, a proper bank, but the idea of celebrity-branded banks was expected to become a thing. Funnily enough, it hasn’t (unless you count Will.i.am and Atom) yet, nevertheless, what has become a thing…

Rip it up and start again
I spotted two updates recently. The first is the half a billion dollar mistake at Citigroup. The second is how Amazon created Amazon Web Services (AWS). The two pieces go hand-in-hand. First, how could Citigroup make a billion dollar mistake? User Interface. The mistake was made by a worker in their offshore service centre, who…

Banking on digital growth
I recently joined The Digital Growth podcast … powered by Sounder … and they kindly transcribed the conversation, so I thought I would share it here. Chris Skinner: Traditional banks tend to push products through channels to get greater share of wallet and cross sell. Whereas, digital banks start with the customer journey and…

Banks waste billions on digital
How much money is wasted by banks on digital? I wonder whether, one day, anyone will work out how much money has been wasted by banks on digital technologies. Various reports reckon that banks spend anything from half a trillion dollars a year on tech to over a trillion. Two years ago, Accenture found that only…

Banks embrace the gig economy
I just got a report from PwC and my heart sank. The headline is: Financial institutions to significantly increase use of gig economy workers to upskill workforce PwC report suggests up to a fifth of future workforces in financial services could be gig employees The detail is: Importing the digital and specialist skill sets of…

The youngsters bucking up the stock markets (that’s bucking with a ‘b’)
I was pretty surprised to find that many of Robinhood’s account holders are very young, with an average age of 31. It is probably why they pile into anti-Wall Street stock movements and they are not the only ones. See this from Reuters: Apex Clearing, which helps facilitate trades for brokerages, said the nearly 6…


























