Blog Index

The main blog headlines are … When the bank knows you’ve been hacked (before everyone else) You may have seen that Ticketmaster just announced that thousands of customers worldwide may have been affected by a hack. If you didn’t here’s the low-down (via ABC News) The company said its British …

The main blog headlines this week are … The Amazonisation of Banking Last week, our good friend Dave Birch posted a great blog about the Amazonisation of Banking, most of which I agreed with. So I asked Dave if I could repost it here and he said “yes, of course”. Thanks …

The main blog headlines are … Bank reincarnation: the best way to become a digital bank There was an interesting discussion at #Money2020 about Business Reincarnation. It’s a rather dramatic term, especially if you don’t believe in reincarnation, but it does help visualise the idea. Like a Phoenix from the …

The main blog headlines are … #Money2020Europe Day One: Will banks become ‘safes’ for data? The good thing about blogging is that I have a public record of my thinking. Hence, I can claim that Banking-as-a-Service (BaaS) is mine. That’s because I was presenting the idea ten years ago and …

The main blog headlines are … So you think Alipay is just for the Chinese? I’ve got caught in a few discussions recently with people who tell me Ant Financial are Chinese. They’re not. Neither is Alibaba and, if you think they’re just Chinese, you’re going to miss a huge …

The main blog headlines are … Dubai: cutting edge or bleeding edge? I travel a lot and go to several countries that have smart leadership and smart cities. These cities and countries – you know who you are – are in the forefront of innovation and claim to be visionary. …

The main blog headlines are … Big bank thinking and the danger of the technology testing hole Building on Friday’s blog about small bank thinking, there’s another anomaly that occurs with big banks which is their usual response to technology is to test it. The problem with testing technology is …

The main blog headlines are … Small bank thinking I just presented at a conference focused upon smaller banks. How can they respond to the digital change? Many of them came up with a whole load of barriers to change. Here are the things that cropped up: We have too …

The main blog headlines are … Cryptocurrencies are not currencies I’ve been watching the rollercoaster ride of cryptocurrencies very carefully for the last year, and it only struck me today that these are not currencies … yet. Apart from a few novelty vendors and merchants who put bitcoin on their …

The main blog headlines are … How do you manage your digital death? I just completed one of those things that none of us like doing, making a will. I recently had a major change of circumstances in my life, and decided that I should make appropriate updates and provisions. …

The main blog headlines are … Digital banking? Isn’t that just an app? I meet a lot of senior executive teams of large banks. Some are visionary, many are committed and a large number understand that life is changing. Few understand how. I talk to them about the fintech world …

The main blog headlines are … AI and Best Execution: the Investment Bankers’ Dream Team I don’t often blog about investment banking as it bores my readers who are cool and trendy retail bankers and geeks, mainly, but keep coming back to this article about JPMorgan’s Best Execution AI engine, …

The main blog headlines are … The Big Digital Banks: JPMorgan and Goldman Sachs I was having a chat about Artificial Intelligence (AI) in banking the other day. It was an interesting conversation, although most of the examples were for customer service via Chatbots, which doesn’t impress me much. I …

I’m launching the new book Digital Human in New York on April 12 (if you want to come, register here), following on from our recent London launch. In London, I was delighted to host Ashok Vaswani, CEO of Barclays Bank UK, and Li Wang, Head of Alipay and Ant Financial …

The main blog headlines are … What is the real difference between a challenger bank and an incumbent? I was reading about banks being average to poor at marketing, and wondered about it. Banks’ advertising generally is about either being cool or in love with you. Here are a few …