I just got a copy of the Payments Council’s UK Payments Markets 2013 Report, and it makes fascinating reading about a developed economy’s changing payments habits. Here are the headlines: Consumer card use will rise by 75% from nearly 10 billion payments in 2012 to nearly 17 billion in 2022, driven primarily by increased debit…
I just got a copy of the Payments Council’s UK Payments Markets 2013 Report, and it makes fascinating reading about a developed economy’s changing payments habits. Here are the headlines: Consumer card use will rise by 75% from nearly 10 billion payments in 2012 to nearly 17 billion in 2022, driven primarily by increased debit…
I was just analysing the Banker’s annual tome: the Top 1,000 banks. It’s a serious piece of research and represents many years of trends and change (I’ve personally now been tracking the Top 40 banks from this list for the past twenty years!). This year’s figures reinforce the things I’ve been expecting for some time:…
I was just analysing the Banker’s annual tome: the Top 1,000 banks. It’s a serious piece of research and represents many years of trends and change (I’ve personally now been tracking the Top 40 banks from this list for the past twenty years!). This year’s figures reinforce the things I’ve been expecting for some time:…
I got a copy of a fascinating survey by ING yesterday on mobile social banking. The survey asked 12,000 people in 12 countries in Europe about banking in the digital age, and here’s their summary of the main conclusions: 1. More than a third – or 37% – of consumers already use mobile banking. The Netherlands is the most…
This is a question that comes up more and more, and there’s an easy answer: it’s very important; and a harder answer: it’s not always important; and this is a key discussion in the context of immediate payments, something that is getting talked about more and more. In fact, my friends over at Glenbrook covered…
I said I would move away from EFMA Week, but the brain washing achieved a true immersion as I realised there’s one last bit that was missed: EFMA’s Research. A lot of good insights came from the week through the various study presentations, with EFMA performing multiple research from insurance to banking to payments. As Cap…
It’s Friday, so we should have some fun. Unfortunately, it’s both a bit of fun and a bit of a challenge. The challenge is how to differentiate the bank? That’s always been a challenge. Most banks reckon that they don’t need to differentiate the bank because once you’ve got a customer, you’ve got them for…
I don’t always praise, but I will shower some praise on British Airways today. Not for their service, flights, destinations or lounges, but for their inflight magazine Business Life. It always inspires me a little as, each month, the BA Business Life magazine publishes a bunch of trivia facts that are useless, apart from giving…
I don’t always praise, but I will shower some praise on British Airways today. Not for their service, flights, destinations or lounges, but for their inflight magazine Business Life. It always inspires me a little as, each month, the BA Business Life magazine publishes a bunch of trivia facts that are useless, apart from giving…
